Support news

  • 2014-04-09 Reason 7.1 / Reason Essentials 2.1 released

    Reason 7.1 / Reason Essentials 2.1 is a free update for current owners of Reason 7 / Reason Essentials 2. This updates brings bug fixes, workflow enhancements and support for a new Rack Extension SDK. Read on for the complete fix list: Read more…

  • 2014-03-24 Server maintenance

    We are going to do some maintenance work and updates to our web servers on Monday March 24th. This will mean some downtime on all our internet services, including online authentication of Reason and webpage login. The time is set to 9.00AM CET and we expect to be up and running shortly after that. Thank you for your patience.

  • 2013-10-30 OS X compatibility statement

    Reason and Mac OS X Mavericks Read more…

  • 2013-10-23 Reason 7 and Mac OS X Mavericks

    Our initial testing of the new Mac OS X Mavericks has not revealed any problems with Reason 7.0.1, ReCycle 2.2 or the Balance audio interface. We are doing more in-depth testing as we speak and will release a more formal compatibility statement as soon as we are done.

  • 2013-06-20 Propellerhead Support closed June 21st

    Friday 21 June is Midsummer holiday here in Sweden. The entire Props team will be strictly occupied with picking flowers, making wreaths to place on the maypole and traditional ring-dances. So, in short,  emails received during this period will be attended to after the holidays, meaning that response times can be longer. Thank you for your understanding!

  • 2013-06-05 Support closed June 6th

    Due to public holiday here in Sweden, our email support is closed on June 6th. Emails received during this period will be attended to after the holidays, meaning that response times can be longer. Thank you for your understanding!

  • 2013-05-20 Reason 7.0.1 / Reason Essentials 2.0.1 released

    This maintenance update adresses the following issues: Read more…

  • 2013-04-30 Reason 7 released

    Propellerhead released for sale today Reason 7 and Reason Essentials 2.  They are available online and in stores at the following suggested retail pricing: Read more…

  • 2013-03-28 Limited email support during Easter holidays

    Please note that our email support has limited service during Easter holidays. Emails received during this period will be attended to after the holidays, meaning that response times can be longer. Read more…

  • 2013-03-04 “ReWire installation failed because access to a file or directory was denied whilst installing the ReWire DLL in the System directory”

    This error can occur if an antivirus or backup software prevents Reason from deleting a temporary file. To avoid this from happening, temporarily disable the antivirus/backup software while starting up Reason. Read more…

  • 2013-01-11 Problems with Reason crashing under Mac OS X 10.8

    There have been confirmed reports of Reason crashing under Mac OS X 10.8. This happens under certain circumstances when using scrollbars, and affects Reason from version 6 and up, as well as all Reason Essentials versions. If you are running Mac OS X 10.8, please update Reason to version 6.5.3 which includes a fix for this problem. Reason Essentials users should update to version 1.5.3.

  • 2013-01-08 Reason 6.5.3/Essentials 1.5.3 are now available for download

    Reason 6.5.3 and Reason Essentials 1.5.3 fix a few serious bugs, the most important being a problem where the program could crash under Mac OS X 10.8. There are no new features added. These new versions have replaced versions 6.5 and 1.5 of Reason and Reason Essentials. It is recommended that you upgrade as soon as is convenient. Click here for a full fix list.