Propellerhead

General

• Can I change my saved credit card details?

  Yes, just make sure to uncheck the box at checkout that says “Use card…”. This will allow you to enter new billing details on the next page.

• I don’t have a credit card. Can I order from you anyway?

  Yes. While we don’t accept money orders, checks or wire transfers, you can place an order in the Shop through PayPal. Read more at PayPal.com.
To place an order with us through PayPal, just select PayPal as your Payment method during checkout.

• When buying things in the Shop, I am asked for my personal password/number for Verified by Visa/MasterCard SecureCode. Why is this?

  The prompt for your personal password/number is nothing to be alarmed by, quite the opposite actually – it’s something that should make you feel safer. It is part of a new security standard that’s being implemented across the world, mainly by VISA and MasterCard (who, of course, have their respective names for this; 3-D Secure vs. SecureCode). To ensure that nobody but the rightful owner of a credit card tries to use it for purchases, the personal password/number must be entered before the transaction can be completed (it’s actually up to the bank to decide how you identify yourself but the personal password/number seems to be the most common option). Read more…

• What Credit Cards do you accept?

  We accept Visa, Eurocard and Mastercard. (In Rack Extension shop Visa and Mastercard only) Read more…