Propellerhead

System Requirements

• What do I need to be able to use Rack Extensions?

  Rack Extensions require Reason 6.5 or Reason Essentials 1.5. An active internet connection is required to access the Propellerhead Shop and install the Rack Extensions on your computer.

Download & Install

• Rack Extension download problem?

  If you are getting time-outs in Authorizer during Rack Extension downloads, please update to Reason 7.0.1 and/or Reason Essentials 2.0.1.  These updates also adresses a problem in Authorizer where an “Internal Error” dialog could be shown when trying to start a new Rack Extension download if old downloads were still in progress.

• Free Audiomatic Rack Extension?

  The Audiomatic Rack Extension is included free in Reason version 7 but is available to owners of Reason 6.5 and Reason Essentials too, as a separate purchase. When buying and registering Reason 7, a license for Audiomatic is automatically issued to your user account. To download Audiomatic, login in to Your Account, and click the Sync All button.

• I have bought a downloadable ReFill. How do I get it to my computer?

  Your downloadable products are available on your user account pages.

• My web browser says “phrem” is not associated with any known application. What should I do?

  Products in the Propellerhead Shop are downloaded through a utility Application called Authorizer. Authorizer is installed on your computer the first time you run Reason version 6.5 or Reason Essentials version 1.5. If your web browser does not launch Authorizer for you when attempting to download, launch Reason or Reason Essentials once to install Authorizer, then attempt the download again.

• After checkout my browser asks permission to run an application. What should I do?

  Make sure Authorizer is selected, and then click OK/Allow. If you like, you can have your browser remember this setting. This means you don’t have to chose which application to run the next time.

• I have bought a downloadable ReFill in the Shop. How do I get it to my computer?

  Log in to your user account and click Your Products in the section menu. Use the download link(s) to download your ReFill(s).

• My purchased Rack Extension does not show up in Reason?

  Please make sure your key and downloads are up to date: Read more…

• How do I download a Rack Extension that I own/have a trial of?

  You can download and install a Rack Extension as many times as you want, on as many computers as you need. Installation is handled automatically for you when the download has completed, through the Authorizer application. Read more…

• I prefer not to connect my computer to the internet, can I still use Rack Extensions?

  Rack Extensions does require active internet connection at least once, when you access the Propellerhead Shop (or your account pages) and download/install the Rack Extensions on your machine. However, after installation it’s possible to put your Rack Extension licenses on your Ignition Key and run them without an internet connection. Read more…

Try and Buy

• Can I change my saved credit card details?

  Yes, just make sure to uncheck the box at checkout that says “Use card…”. This will allow you to enter new billing details on the next page.

• “Not available to this account” in Rack Extension Shop

  If you have Reason 6.5/Essentials 1.5 or higher, and are seeing this message in the shop, it is most likely a cache related issue in your web browser. If you log out of the shop and then login again, things should work as expected.

• What does “Enable one-click checkout” mean?

  If you tick the “Enable one-click checkout” box at checkout, we will store your credit card details after purchase. This means that you don’t have to enter your billing details again when you shop with us the next time.

• I want to buy a Rack Extension but I have no idea how!

  Then this video is for you! This tutorial will go over all the steps from finding a Rack Extension in the Shop to purchasing and installing it.

• My download was interrupted and now I can’t seem to find my Rack Extensions. Where can I download them?

  You can find all your Rack Extensions available for download if you go to Your Products on your user account. From this page you can also put your Rack Extension licenses on your Ignition Key. Read more…

• The shop says TRIED for a Rack Extension I just downloaded?

  A try license is valid for 30 days after you click TRY in the shop. Once you have clicked TRY, the button will say TRIED, regardless of trial period status. This is to prevent multiple trying of the same product. Read more…

• Are there demos of Rack Extensions available?

  Yes, you can try each Rack Extension for 30 days to see how it works for you! Please note that this only works if you have a full version of Reason 6.5 or Reason Essentials 1.5 and an active internet connection. Please visit the Propellerhead Shop to try out any Rack Extension of your choice. Read more…

• Where do I get Rack Extensions?

  All Rack Extensions are tried or purchased from the Propellerhead Shop.