Propellerhead

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• Locked account due to multiple authorization?

  Have you receive a message from us about locked account?  This happens if multiple computers accesses the authorization on your Propellerhead user account simultaneously more than three times. While the licence agreement allows for the installation of the software on as many machines as you’d like, you are only permitted to run the software on one machine at a time. Read more…

• I have a new email, and cannot use the password help to access my login details

  If you have lost your login details, and no longer have access to your old email address, please send us an email with the following details: Read more…

• How do I sign up for the Propellerhead Newsletter?

  To sign up for the Propellerhead Newsletter, you need to have a Propellerhead user account. Read more…

• Will you give my user information away to other companies?

  No! The information that you give us stays here and we will not give anything away to spam mailers or other companies.

• I can’t log in at all. Entering my username and password just send me back to the log in screen over and over again. What’s wrong?

  There can be several explanations to this problem: Read more…

• I have forgotten the user name and/or password for my user account

  If you are still using the email address you have registered to your user account: Enter your email address into the password help on the login page and you will receive instructions on how to regain access to your user account. Read more…

• I have changed my email address and need to update my user account with the new address

  If you have your user account login details at hand, you need to do the following: Read more…

• I’m trying to sign up for a user account but I never received my activation email. What do I do now?

  First of all, take a moment to make sure the email from us wasn’t intercepted by your spam filter. This especially applies to those who use a free, web based email solution. Read more…

Registering Your Product

• Authorization failed message when registering upgrade?

  If you’re seeing an “Authorization failed” message when trying to register an upgrade, or you’re trying to access an area of the site but can’t, and you’re sure that you should be able to, then there might be a problem with your browser session. Read more…

• Where is my Reason Limited ID number?

  If you have purchased a POD Studio™ GX, UX1, or UX2, please visit the below URL to retrieve your Registration ID from Line 6: Read more…

• How do I register my product?

  To register a product, log in to Your Account, and select the appropriate product from the “REGISTER OR UPGRADE” box to the right. At this point, just pick the product you have, regardless of whether it’s a new registration or an upgrade to an existing license. This will take you to a new page where you’ll be able to enter the specifics of what it is that you’re registering; the version of the software, and whether it’s a new version or an upgrade. (Please note that if you bought the product in our webshop, you don’t need to register – we have already done that for you). Read more…

• When I try to register, I get a reply saying my serial number is already in use?

  First of all, please make sure that you have entered the number – it’s easy to enter the wrong number by mistake. Read more…

• When I try to register, I get a reply saying the serial number is not valid?

  There can be several reasons for this. Please check the following: Read more…

• I have bought used software that the previous owner registered to his user account. How do I transfer the license to my account?

  You tell the seller your Propellerhead user name (but not your password), and you also let him know what email address is registered to your user account. The seller then logs in to his user account and uses the data you’ve given him to transfer the license numbers to your account. This is the preferred license transfer method. Read more…

• I have bought a used copy of Reason and when I try to register it, I get a message saying the license number is already registered to someone else?

  Most likely, your copy of Reason is still registered to the previous owner. There are two ways to transfer the registration to your user account: Read more…

Buying and selling used Propellerhead products

• How does the license number transfer process work?

  To be able to transfer one or several license numbers to another user, you need to know the recipient’s user name on the Propellerhead website and also the email address that is registered to that user account. Read more…

• What are the rules for buying and selling used Propellerhead Software products?

  All things related to buying and selling used Propellerhead Software products can be found here.

• I noticed a person selling illegal copies of Propellerhead Software products on Ebay. Who do I report this to?

  Please take a moment to report the auction here.

• I have sold my software. How do I transfer the license registration to the buyer?

  All things related to buying and selling used Propellerhead Software products can be found here.

• I have bought used software that the previous owner registered to his user account. How do I transfer the license to my account?

  You tell the seller your Propellerhead user name (but not your password), and you also let him know what email address is registered to your user account. The seller then logs in to his user account and uses the data you’ve given him to transfer the license numbers to your account. This is the preferred license transfer method. Read more…

• I have bought a used copy of Reason and when I try to register it, I get a message saying the license number is already registered to someone else?

  Most likely, your copy of Reason is still registered to the previous owner. There are two ways to transfer the registration to your user account: Read more…