Support news
Balance driver update for Windows 7
Updated Windows 7 drivers for Balance are now available, fixing an issue where selecting different sample rates caused output from Windows audio to be played at incorrect speed. Read more...
Mac OS X 10.7 Lion compatibility
Compatibility statements regarding all Propellerhead products.
Read more...
Replacement discs
Need to replace a program disc or prefer to get the CD version of our otherwise free downloadable upgrades and updates?
Replacement discs can be found in the PropShop.
Buying or selling?
Thinking of buying or selling a copy of Reason on Ebay?
Read this first!
Product support
Other support
License numbers, transfers and miscellaneous problems.
Shipping, tracking, pricing – if it's web shop related, it's here!
Support for ReBirth is no longer provided, but you can still view some frequently asked questions at the “Support” section of the ReBirth Museum.
Frequently asked questions about Record.
User accounts, website errors and all things website related.
We have collected all education related topics on one page.
Local support
If you need personal support and have bought your copy of Reason in a store, you need to contact the distributor in your country for support. This way, you also get support in your native language.
Email support
If you can't find the answer to your question or solution to your problem in the online support data base and bought your Propellerhead software directly from us, you can email our support personel. Please choose from the options below to ensure your email reaches the right person.