Support options

Product support

Choose your product to get started

Record
Reason
Reason Adapted
ReCycle
Reload
ReBirth

Other support

Non-product related questions

Product registration

License numbers, transfers and miscellaneous problems.

Website

User accounts, website errors and all things website related.

PropShop

Shipping, tracking, pricing - if it's PropShop related, it's here!

Education FAQ

We have collected all education related topics on one page.

Distributor Support

If you need personal support and have bought your copy of Reason in a store, you need to contact the distributor in your country for support. This way, you also get support in your native language.

Choose your country

                     

List all distributors

Email Support

If you can't find the answer to your question or solution to your problem in the online support data base and bought your Propellerhead software directly from us, you can email our support personel. Please choose from the options below to ensure your email reaches the right person.

Support news

Mac OS X 10.6 Snow Leopard Compatibility

Compatibility statements regarding all Propellerhead products.
[Read more]

Reason 4.0.1 update now available!

The version 4.0.1 update for Reason is now available for download.
[Read more]

Propellerhead Software Products Work with Windows Vista!

Propellerhead Software has performed compatibility testing of its applications on Microsoft's new platform, Windows Vista.
[Read more]

Upgrade to Reason version 4

Thinking of upgrading to Reason version 4 and need to know the different upgrade paths?
Read this!

Replacement discs

Need to replace a program disc or prefer to get the CD version of our otherwise free downloadable upgrades and updates?
Replacement discs can be found in the PropShop.

Buying or selling?

Thinking of buying or selling a copy of Reason on Ebay?
Read this first!