Important note:

Record is now part of Reason!

Looking for Record? The recording software for musicians is no longer available separately, but all its features—including the massive mixer, streamlined audio recording, Line 6 guitar and bass amps, Neptune pitch correction, and more—live on in Reason and Reason Essentials.

The following FAQ’s are still around for legacy purposes, but are no longer updated.

Frequently Asked Questions

F5/F6/F7 (or any of the function keys) don't work on my Mac!

By default, Mac OS X is set to use the function keys according to the functions printed on them rather than as standard function keys. You can switch the functionality in System Preferences->Keyboard & Mouse->Keyboard->"Use all F1,F2, etc. keys as standard function keys".

Also, if you hold down the "FN" key when you press a function key, you will toggle the current behaviour.

How do I activate the models from my Line 6 USB device for use in Record?

If you have a Line 6 USB device that features models not included in Record, the following procedure will enable you to use these models and tones using them in Record's "Line 6 Guitar/Bass Amp" devices. Please note that this is only useful if you own a compatible Line 6 USB device.

  1. Go to
  2. Click the "Start" button on the webpage and log in to your Line 6 user account.
  3. On the next page, click the "Propellerhead Record" link.
  4. Click "Generate" to create your free license, which will enable all models authorized in your Line 6 USB device for use in Record.
  5. Go to your license page here and copy the license key.
  6. Launch the "Line 6 Monkey" application that came with your Line 6 USB device. Make sure your Line 6 USB device is connected to your computer, that the "Line 6 Monkey" application connects to your device and that you're logged in to your Line 6 user account.
  7. Click the "Optional Add-Ons", then the "Activate Purchase" button. Paste in the license key and click "Activate".

Your Line 6 USB device will now be updated with your Line 6 Record license. In the future, when you have your Line 6 USB device connected to a computer, all the models from your Line 6 USB device will become available in the "Line 6 Guitar/Bass Amp" in Record. Please note that this isn't paired to your personal Record license in any way, but rather to your Line 6 USB device. Hook up your Line 6 USB device to your friend's or the studio's Record set up, and your Line 6 models will be available there as well.

How to uninstall Record & CodeMeter

Uninstalling Record

Mac OS X: To uninstall Record, just drag the Record application folder to the trash. Please make sure you have no personal files in that folder before doing this.

Windows: To uninstall Record, open the control panel and choose "Add/Remove Programs" ("Uninstall a program" if you're on Vista). Select the Record Beta from the list and click "Remove".

Uninstalling CodeMeter

Besides the actual Record application and the Record Sound Bank, a runtime kit called CodeMeter is installed. This is the part of Record that will handle the license if you have a Propellerhead Ignition Key.

Even though the beta doesn't come with an Ignition Key, please don't uninstall CodeMeter while you're running the beta. If you start Record and CodeMeter is not present, Record will promt for you to reinstall it.

Windows: To uninstall the CodeMeter Runtime Kit, open the control panel and choose "Add/Remove Programs" ("Uninstall a program" if you're on Vista). Select the CodeMeter Runtime Kit form the list and click "Remove". All CodeMeter driver files and the entries in the registry will be now removed from the computer.

Mac OS X: To remove the CodeMeter runtime, download and run the CmUninstall application:

How Do I Monitor in Record?

Record offers a few options for monitoring incoming audio. Open the Record Preferences and look in the Monitoring section on the Audio page to set the way in which monitoring is handled.

Essentially, you can either monitor through Record, or you can monitor through your external hardware. When monitoring through Record, the input signal is monitored after the channel strip and master section in the main mixer, meaning that any insert effects and dynamics processing will be applied to the monitored signal.

! Any insert effects and dynamics are not recorded to disk.

Monitoring through your audio hardware places less of a load on your computer, and so might be the might be the way to go if you're having troubles with latency.

A third option allows you to switch between monitoring through Record or monitoring through your hardware as and when you you need to.

Automatic is the default monitoring behaviour. If you enable this, monitoring is automatically enabled through Record as soon as you record enable an audio track. Monitoring is disabled during playback.

Manual allows you to choose; after record enabling an audio track, you'll need to click the monitor button if you want to monitor through Record. Alternatively you can monitor through your hardware.

External will disable monitoring through Record, and you'll only be able to monitor using external hardware.

Automatic monitoring through Record is the default behaviour.

How Do I Optimize Audio Performance in Record?

You generally want the lowest possible latency when playing an instrument in Record in real time. However, selecting too low a latency might result in playback problems (clicks, pops, dropouts, etc.). The procedure for adjusting latency can differ depending on your audio card, driver and your operating system.

Windows with ASIO Drivers

If you are using an ASIO driver specific to your audio interface audio hardware, you can probably make settings for your hardware in its ASIO Control Panel. Please consult the documentation of your audio hardware and its ASIO drivers for details.

Windows with an alternative driver / Mac OS X

You can adjust the input and output latencies in the Preferences – Audio dialog by dragging the Buffer Size slider.

The general procedure is as follows:

  1. Open a song and start playback.
  2. Open the Preferences dialog.
  3. Select the Audio page and locate the Buffer Size slider.
  4. While the song is playing, listen closely for pops and clicks and try lowering the buffer size).
  5. When you start hearing any pops and clicks, raise the buffer size value slightly.
  6. Close the Preferences dialog.

If you are monitoring via an external mixer, and have selected “External” in the Monitoring section on the Audio page in Preferences, there may be situations where the recorded audio is played back too early - or too late - in the song, due to a difference in the latency reported by your interface and the actual latency.

If this is the case, you can adjust the Recording Latency Compensation parameter. If the audio appears too early during playback, adjust to a negative (-) value. If the audio appears too late during playback, adjust to a positive value.

How Do I Record From a Device in the Rack to an Audio Track?

Any instrument device in the Record rack can be selected as an input source, allowing you to record the output of that instrument to an audio track. Each instrument in the rack will have its own Mix Channel Device, and on a Mix Channel Device, there is "Rec Source" button - it's just under the meter readout to the on right hand side of the device.

Any Mix Channel that you click this button for will appear in the list of available input sources in the "Select Audio Input" drop down list of an audio track.

How Do I Create Effects in Record?

There a host of different ways to create - and to use - effects in Record. All of the methods described below for creating effects can be used for either insert or send effects, depending on where you place the effects in the signal chain.

To create an effect device with a default patch loaded, you can:

  • Select the effect you want to create from the Create menu.
  • Drag the device from the device palette into the rack. Alternatively, double click the device in the device palette.
  • ctrl-click (Mac) or right click (Windows) anywhere in the rack and select the device you want to create from the context menu.
  • Here's a nifty trick: if you ctrl/right click in the Send section of the Master Section in the main mixer and select an effect device from the context menu, that effect will be auto-routed as a send effect on the first available send bus.

And finally, you can use the Record Browser to load a particular patch directly - the relevant device will be created for the patch you have chosen.

How Do I Use a Controller with the Main Mixer?

There are two ways of Remote controlling the mixer; one channel at a time, or multiple channels simultaneously.

Remote controlling a single mixer channel

You can control a single mixer channel either by locking your control surface to the mixer channel, or by setting Master Keyboard Input to the mixer channel’s track in the sequencer.

If you set Master Keyboard Input to the audio track you’re recording on, you'll be able to adjust the monitor level and other parameters of the channels you're using when recording. The extensive Remote control functionality in Record allows for detailed control of the parameters of one mixer channel at a time.

Remote controlling multiple mixer channels

The easiest method for controlling the Main Mixer is to control the Master Section - you can either set the Master Keyboard input to the Master Section track in the track list, or you can lock your control surface to this track.

This allows you to control the Master Section parameters and mixer parameters for a number of channels (often 8 channels at a time, depending on the control surface). To define which channels you're controlling, you need to set the remote base channel. This is the first (leftmost) mixer channel that will be controlled by your controller. At any time the current Remote Base Channel is indicated by a yellow arrow symbol in the mixer channel strip.

To change the Remote Base Channel, select a mixer channel and then select “Set Remote Base Channel” from the Edit menu or context menu. The Remote Base Channel indicator will move to the selected mixer channel.

Depending on your hardware, you might be able to change the remote base channel directly from your controller, in steps of 1 or 8 channels. Functions for changing the Remote Base Channel may already be mapped to buttons on your control surface. If not, you can set this up manually using Remote Overrides.

Why Do the Solo Buttons in the Sequencer and the Mixer Function Independently of Each Other?

In a word: "flexibility". Perhaps you have a mixer channel that is playing audio from several devices on different sequencer tracks? Alternatively, perhaps you have a device that has been routed to several different tracks on the mixer? Having independent solo buttons allows you to cater for these situations.

Having two separate solo buttons also allows you more flexibility in working with the same arrangement in different ways depending on whether you're looking at the main mixer or the arrange window.

Why Are the Names of the Devices in the Rack and the Channel Strip They are Connected to Not the Same?

For flexibility. But if this kind of flexibility doesn't suit you, then you can always make sure that you change the name of a device or device group in the the rack; in this case, the associated mixer channel strip will be renamed accordingly.

A channel strip in the mixer will only be given its own name if you specifically rename that channel strip. Otherwise, it will be always be have the same name as its connected device or device group.

Can I Use Record with My Copy of Reason?

Yes, but it must be registered with to the same account as your signed up for Record.

Record 1.0 and 1.0.1 are compatible with Reason version 4.

Record 1.5 is compatible with version 5 of Reason.

If you have both products your Reason instruments will show up in Record's device palette and will be available in Record.

Earlier versions of Reason and Reason Adapted will not integrate with Record.

Why is There an Offset Applied to My Imported Audio Files?

When importing import audio into Record, the audio will be imported to begin playing exactly at the location of the play head. If the play head is not at a location that fits in with the current snap value, the imported audio will be offset by an amount the same as the distance the play head is removed from the nearest snap value.

If this happens, it will become apparent when trying to position the audio in the song; you might find that, for instance, it's impossible to drag the audio to the very start of the song due to this offset.

The easiest way to avoid this is to make sure that you have positioned the play head exactly where you wish your audio to start playing. Should you forget this, you can easily enough remove the offset in the Audio Edit mode.

I don't have internet access on my computer! How can I authorize my Ignition Key?

You can authorize your Ignition Key using another computer (that is connected to the internet). If you don't want to install Record on that computer, you can download and install the Authorizer only - this is a small application for managing licenses and authorizations. You find it here.

How do I use a USB microphone in Record? (Mac)

Since USB microphones only have inputs, and no outputs, you need to create an aggregated audio driver that combines the input from your microphone with the outputs from your audio interface – either an external interface or the one built-in to your mac.

Here's how to set up an aggregated device using your USB microphone as an input, and the headphone out on your computer as an output:

Mac OS X 10.5 Leopard
  1. Launch "Audio MIDI Setup". It can be found in your Applications/Utilies folder.
  2. Select "Open Aggregated Device Editor" from the Audio menu.
  3. Click the plus sign in the window that opens and select the USB microphone input and audio interface outputs you want to use. Then click the "Done" button.
  4. The aggregated device will now be available as an audio interface driver in Record's preferences.
Mac OS X 10.6 Snow Leopard
  1. Launch "Audio MIDI Setup". It can be found in your Applications/Utilies folder.
  2. Click the plus sign in the lower left corner of the window.
  3. Select the USB microphone inputs and audio interface outputs you want to use in Record.
  4. The aggregated device will now be available as an audio interface driver in Record's preferences.

Crash when deleting devices while playing a second song in the background

We have discovered a problem that can cause Reason 5 or Record 1.5 to crash in a very specific situation:

If two songs are open, song 1 is playing back and there is a MIDI controller locked to a device in song 2, deleting or cutting any device in song 2 (while song 1 is playing back in the background) can cause the program to crash.

We are working on a solution. In the meantime, you can avoid the problem in the following way:

* If you are using locked control surfaces, make sure you stop playback before you switch to another song.

The problem can only occur if playback is activated for a document in the background.

Self-contained samples missing after copying/pasting device

(If you're a Record user, this FAQ only appy if you're running Record with Reason)

There is a known bug in Reason 5 that creates problems when coping and pasting devices or patches with self-contained samples. The problem arises when the original samples have been removed from the hard drive, e.g. when you have sent the song to a friend that doesn't have your samples. When copying and pasting a sample based device or patch, all the samples that are self-contained in the device or patch will be replaced with the first self-contained sample.

* The workaround to avoid this bug is to un-self-contain the samples before copying and pasting. After you have pasted the device or patch you can self-contain the samples again. This only applies to devices that you can load samples into. The Self-Contain Settings can be accessed from the file menu.

Ignition key driver installation failed. Could not install or update the drivers for the ignition key

Some users have had trouble installing the ignition key driver, which means you can't run Record 1.5.

This could happen if you're running a stripped-down version of Windows, with (seemingly) unnecessary windows services disabled.

Try download and install the latest CodeMeter Runtime-Kit directly from Wibu. This installer is more accepting of non-standard Windows configurations.

CodeMeter Runtime-Kit

How do I add my Reason 5 and Record 1.5 licenses to my Ignition Key?

  1. First, connect your Ignition Key to a USB port on your computer, and launch Authorizer. Authorizer is an application installed with Record. You'll find it in your Record folder.
  2. Click the "Launch browser" button in Authorizer and you will be re-directed to your user account page on
  3. Next to each product license, you'll find a "Manage license" link. Click this for your Record license.
  4. On the next page, click the Authorize button to add the license to your key.
  5. Repeat steps 3 and 4 for your Reason license to add your Reason license to your key.

My Ignition Key isn't detected, but it shows on the desktop!

If the key shows up as a device on your desktop, this is indicative of a problem with the CodeMeter installation on your computer.

The first thing to do is make sure that you have the correct kernel extension installed.

Please go to the link below and download the latest CodeMeter run-time-kit installer from Wibu.

Once you've downloaded the file, find the CmUninstall utility on the mounted disc image and run it to remove your current CodeMeter installation.

When the installation is removed, run the CmInstall package from the disc image and on the last step of the installation, click the "Customize" button and choose to install the KEXT3G only.

The installer will prompt you to restart your computer when the installation process is finished. When your computer boots up, please start Authorizer and see if it detects the key.

My Ignition Key stopped working after upgrading to Mac OS X Lion. How can I fix this?

Upgrading to Lion changes the kernel extension used by CodeMeter to communicate with the Ignition Key. If your computer is having trouble recognizing the key after upgrading to Lion, please go to the link below and download the latest CodeMeter run-time-kit installer from Wibu:

When the download is finished, find the CmUninstall utility on the mounted disc image and run it to remove your current CodeMeter installation.

When the installation has been removed, run the CmInstall package from the disc image and on the last step of the installation, click the "Customize" button and choose to install the KEXT3G only.

The installer will prompt you to restart your computer when the installation process is finished. When your computer boots up, please start Authorizer and see if it detects the key.