Registering Your License: Why, How and What?
Why? Registering your product license to a Propellerhead user account is a very good idea. Firstly, it means that your license number is stored in a safe place where you'll always be able to access it. You need your license number to use your software; if you don't know your license number, then you'll not be able to use the software.
If that's not reason enough to register, then consider that we only offer product support for registered owners. If you've registered your license to your account, then you'll be able to access the online tech support form. From there, your query is dispatched to the person who's best suited - and in the right part of the world - to answer your question as quickly as possible.
If you're still on the fence - "I'll never lose my license number, and I can read a manual" - then there might yet be another reason to register your license.
One word: "upgrades".
Our upgrades do not come with license numbers. They come with a code that you'll need to use to register your upgrade to your user account to obtain your license number. In order to be able to do this, your existing license must be already registered to your account.
Don't put it off - register your license now! I'd be lying if I said that it will save lives, but it will save you sending an angry mail to Customer Care in the future.
Further benefits of registering your license include access to the user forums and the option to upload your Reason song files for other users.
How? Registering is a quick and painless procedure, although the exact method can vary depending on exactly which product it is that you'd like to register. Nearly all Propellerhead products come with an authorisation card. The exception to this is an upgrade purchased in the Prop Shop. If you've bought one of these, your upgrade will have been registered automatically when you bought it. You're sorted. You can stop reading now and go back to work - that song isn't going to write itself.
For the rest of you, your authorisation card will have at the very least a registration code (or verification code) printed on it. All registrations require one of these. This is a 16 character alphanumeric code that looks something like this:
If you're registering a full version of a product, you'll have been given a license number together with your registration code. If you're registering an upgrade, you'll have been issued a six digit upgrade ID - 123456. Your license number or upgrade ID will also be printed on the authorisation card.
To register your license, log in to your account, and select the appropriate product from the "REGISTER OR UPGRADE" box to the right. At this point, just pick the product you have, regardless of whether it's a new registration or an upgrade to an existing license.
Selecting a product will take you to a new page where you'll be able to enter the specifics of what it is that you're registering; the version of the software, and whether it's a new version or an upgrade.
Once you've specified what it is that you're registering, you'll be prompted for your license number or upgrade ID and your registration or verification code as appropriate.
And that's it. Your new license number is now registered to your account, and an email containing that license number will be sent out to the email address registered to your user account. You can always see any of your license numbers at any time if you log in to your account and click the "Your Products" link.
If you have a copy of Reason Adapted, you can find details of how to register your license and obtain your license number by following one of the links below:
What? There aren't very many things that can go wrong when registering a license number, but if you do see an "Oooops!" message, there will also be a reason given.
The most likely thing that can happen is that the license number you're trying to register has already been registered to a user account. The same license number cannot be registered twice. Have you already registered this license to this account, or to another account that you've forgotten about, perhaps?
Or have you purchased the software second hand, in which case it might still be registered to the previous owner. In either case, drop us a line a Customer Care - we can find out for you where this license is registered, and what can be done to transfer it to your account.
Another frequent cause of the "Oooops!" message is trying to register an upgrade to an account that does not have a license to be upgraded registered to it. You can see how this won't work.
Alternatively, you might have a license registered, but you have the wrong type of upgrade for your existing license, for example, you're trying to upgrade a standard retail license with an Educational license, or a five user license with a 10 user upgrade. Or you have a Reason Adapted license registered to your account, and you're trying to register a Reason upgrade.
Again, get in touch with Customer Care, and we'll look into it for you.
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