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Support Representative: Sales and Customer Care

Get in the business of making musical dreams come true! Propellerhead is now looking for a support representative for our Sales and Customer Care team. In this position you will be helping users with everything from pre-sales questions to placing orders to setting up their Propellerhead accounts. This position is a part time consultancy.

Responsibilities

  • Deliver high-quality support to our users via e-mail and other channels as they emerge
  • Assist with managing the daily operations of the Propellerhead Shop, including customer and order management
  • Troubleshoot issues and escalate them when necessary
  • Reporting weekly on status of various engagements. Providing feedback to the whole company for ways for us to improve what we do

Qualifications

  • Fluent in English
  • Solid writing skills
  • Registered company, able to invoice Propellerhead for your services
  • Passion for helping others
  • Ability to troubleshoot problems to find fast and pragmatic resolutions
  • Skilled at multi-tasking and handling multiple problems at once to efficiently solve a large number of cases

Preferred qualifications

  • Work experience with customer support
  • Experience with Propellerhead products and/or other music software
  • Passion for the Propellerhead brand

The position is located in Propellerhead Software’s headquarters in Stockholm, Sweden.


About Propellerhead
Propellerhead Software is a software company active in the music industry. We are creating some of the world's most innovative music software applications. As an international company we develop, market and sell music software products to users all over the world.


How to apply for this position
Propellerhead welcomes applicants from all over the world. However, to apply for this job you must be prepared to come to an interview at our office in Stockholm, at short notice and at your own expense.


Apply with your CV and personal letter at humanresources@propellerheads.se

About Propellerhead Software

We’re driven by a dream–a dream of a world where anyone and everyone can make music. We’re here to create the technology that helps music makers express the music inside them, effortlessly share and collaborate with others and become inspired by the experience.

Working towards this vision is a team of 50+ developers, designers, creatives and more. Since 1994, Propellerhead has been creating innovative and accessible software tools – including world-renowned applications Reason, Take and Figure; products that have helped millions fulfill their musical dreams.

Today we’re taking the next step by introducing the world’s first social network for music makers—a service that makes it easy for you to create music and connect with other makers eager to share, explore, and collaborate.

We’re a Swedish company, based in central Stockholm, but we’ve been operating globally since day one. The products and services we create are truly international and available all over the world. Our workplace is a fun, dynamic and open environment–a place where everybody’s talent counts, and where we all get to influence the end result.

Help build tomorrow’s world of music making!

Join us!

Get in touch

HR Contact
humanresources@propellerheads.se

Blog
Read more about what’s happening inside Propellerhead at our crew blog.

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