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brickbeatz 2010-05-01 11:09

Records Authorizer cannot connect but my internet works fine?
Purchased record, connected internet to my "music" PC, installed Record, inserted ignition key, authorizer pops up, ignition key is noticed but I keep getting the "Cannot Connect" so the browser won't launch. Can anyone help? THIS SUCKS.

I don't have a fire wall on my REASON pc because I only connect to the net when having to authorize music software ( NI, IK multi media, EASTWEST, MUSIC LAB, MOTU) and never had an issue regarding server connections

I have to be honest, I'm a little worried that no one will reply because I've seen other post like mine


XSTmusic 2010-05-01 11:19

Posting twice the same thread a day won't get you less worried lol
How long have you been trying to do that ? Maybe that was a problem with the server...
But I'd bet that something prevents your program to connect.

brickbeatz 2010-05-01 11:31

I know (re multi post), it just makes me feel better. I've been trying for about 4 -5 hours. I'm at a complete dead end. I've glanced thru the INTERNET OPTIONS tab and selected ADVANCED but I dont really know what Im looking for (security features I guess)

scrag 2010-05-01 11:40

If you register your Record licence to your user account, you'll be able to use internet verification to authorise your copy of Record for the time being.

You'll also be able to access the support form here:

Send us a mail and let us know exactly what's happening - describe step by step what you're doing. If you're not able to connect to the server, then the issue probably is with your internet connection, but I'm sure we'll be able to help you sort it out.

- c -

brickbeatz 2010-05-01 11:54

thx!! I just sent an email to support (in detail). I actully tried to register record under my account but I kept getting this " exit out of this web page and use authorize browser. When I try to use the authorize browser I get the "could not connect to server" but apparently my key is good to go

ersuzzi 2012-12-12 20:57

did you find any joy with this one mate, an answer would be good having the same problem

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