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-   -   Windows is not recognizing Balance driver certificate (https://www.propellerheads.se/forum/showthread.php?t=167841)

teetliiv 2012-09-23 15:11

Windows is not recognizing Balance driver certificate
 
Hello!

My problem with the words from my laptop.

Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

Hope there is a solution!

MattiasHG 2012-09-23 15:18

Quote:

Originally Posted by teetliiv (Post 1143130)
Hello!

My problem with the words from my laptop.

Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

Hope there is a solution!

Did you install the Balance drivers BEFORE plugging Balance into your system? If not, Windows might search for other drivers online that are not the ones that should be used.

You can find the latest version of the Balance drivers here: https://www.propellerheads.se/downlo...alance-drivers

teetliiv 2012-09-23 15:37

Quote:

Originally Posted by MattiasHG (Post 1143133)
Did you install the Balance drivers BEFORE plugging Balance into your system? If not, Windows might search for other drivers online that are not the ones that should be used.

You can find the latest version of the Balance drivers here: https://www.propellerheads.se/downlo...alance-drivers

Yes, and i also uninstall the driver because i got the massage that the driver is up to date. And still the same problem.

teetliiv 2012-09-23 15:45

after the installation when i plug the usb wire into the laptop, i become a message that the installation was unsuccessfully
propellerhead balance failed
balance dfu ready to use

MattiasHG 2012-09-23 16:49

Quote:

Originally Posted by teetliiv (Post 1143149)
after the installation when i plug the usb wire into the laptop, i become a message that the installation was unsuccessfully
propellerhead balance failed
balance dfu ready to use

I recommend that you contact Support: https://www.propellerheads.se/support_area

They should be able to help out where I can't. Sorry you're having troubles!

teetliiv 2012-09-23 17:13

please be more specific, who should i contact from propellerheads to get the problem solved?

Ostermilk 2012-09-23 17:59

Scroll down the page Mattias linked to...

Under eMail support option select 'Balance', fill in the form.

Grumbleweed 2012-09-23 18:26

Quote:

Originally Posted by teetliiv (Post 1143186)
please be more specific, who should i contact from propellerheads to get the problem solved?

This may be relevant:
If you have a new laptop then check that you have USB 2 ports - if so use one.
Balance will not work with USB 3 ports on Windows PCs (it does with Macs). Unfortunately just about all new laptops just have USB 3 ports :(.

If it isn't the problem then no harm done, I'm just trying to help ;).

Grum.

teetliiv 2012-09-23 18:59

big thanks, but yes i have 2.0 usb ports.

Grumbleweed 2012-09-23 21:42

Quote:

Originally Posted by teetliiv (Post 1143226)
big thanks, but yes i have 2.0 usb ports.

I'm glad to read that but it means things are more tricky and the support route is the way to go.
Hope it gets sorted soon - things like this are never fun.

Grum.


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