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-   -   Lost Ignition Key (https://www.propellerheads.se/forum/showthread.php?t=172038)

Buckfastest 2012-12-02 00:25

Lost Ignition Key
 
Was playing a gig in Belgium and came home without my Ignition Key. How much does it cost for a new one and what process do I need to go through to get it?

koma7 2012-12-02 00:29

https://www.propellerheads.se/shop/i...70016&Cat=4500

joeyluck 2012-12-02 00:35

I think you contact customer support to order a new one. I assume they will cancel the old one for you (quite naturally, as you can't have two ignition keys holding the same license).

joeyluck 2012-12-02 00:37

Quote:

Originally Posted by koma7 (Post 1189979)

This suggests "as a spare key" as well. Like a credit card, I myself would want the original canceled so as nobody else could use my key when they find it... How does that work?

koma7 2012-12-02 00:40

I did think that you could remove your license from your key from your account settings but just checked and it seems you would need your ignition key to do that, so support would be best to contact to have it cancelled.

davidallenherrick 2012-12-02 17:25

I believe PH will mark your IK as lost as long as you can prove it's yours. I had a simular problem with a Balance unit gone bad and couldn't remove the licence from it and sent the bad unit back to the store. When I recieved my new balance I couldn't write my license to it because it was written to another balance. Long story short They had to give me new license numbers for all my products so I could write these to my new balance. Also RE's are a little different there licenses can't be changed, They are working on this. In your case 1)PH marks your key Lost 2) PH replaces all your licenses 3) You write all your new licenses to your new key. Hope this helps.

n0ahg 2012-12-02 18:02

Order new ignition key as linked above
Contact support to deauthorise you lost ignition key (no need for new licenses)


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