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-   -   Analogue Solutions and Sweetwater (https://www.propellerheads.se/forum/showthread.php?t=181056)

theflowerpeople 2013-04-21 13:26

Analogue Solutions and Sweetwater
 
http://www.sweetwater.com/store/detail/Oberkorn

aisling 2013-04-22 07:43

Sadly, while sweetwater has great inventory, and i have been a customer for over 8 years, I wish it was not so complicated to change sales engineers. My guy is terrible at responding in a timely manner, does not answer questions I ask, and seems to be trying to over sell me. I missed the zero interest financing on moog due to lack of reply. Nobody cared enough to address my complaint, just blew me off. i want to spend money, but will shop elsewhere, my well wishes that everybody else has a better experience, especially after 8 years....

jgenshino 2013-04-22 15:26

Quote:

Originally Posted by triphop55 (Post 1293621)
Sadly, while sweetwater has great inventory, and i have been a customer for over 8 years, I wish it was not so complicated to change sales engineers. My guy is terrible at responding in a timely manner, does not answer questions I ask, and seems to be trying to over sell me. I missed the zero interest financing on moog due to lack of reply. Nobody cared enough to address my complaint, just blew me off. i want to spend money, but will shop elsewhere, my well wishes that everybody else has a better experience, especially after 8 years....

i love my rep. he calls occasionally with offers since he knows i'm building a studio. he's even recommended products that SW doesn't carry. as long as you don't have a high return rate, i assume they are all pretty good with customers. YMMV.

dreampolice 2013-04-22 16:02

@triphop55 it is wicked easy to switch reps just ask. As a former SE at Sweetwater myself I would be more than happy to get you to the right people. PM your name and I can take care of it. There is no reason to be treated that way lots of great people out there.

aisling 2013-04-22 17:40

Quote:

Originally Posted by jgenshino (Post 1293828)
i love my rep. he calls occasionally with offers since he knows i'm building a studio. he's even recommended products that SW doesn't carry. as long as you don't have a high return rate, i assume they are all pretty good with customers. YMMV.

Maybe have returned 5 items over 8 years and have spent over $10,000. My mileage apparently did vary.

jgenshino 2013-04-22 18:49

Quote:

Originally Posted by triphop55 (Post 1293949)
Maybe have returned 5 items over 8 years and have spent over $10,000. My mileage apparently did vary.

'luck of the draw' then. happy hunting!

EntityMusicEnt 2013-04-22 20:10

Quote:

Originally Posted by triphop55 (Post 1293621)
Sadly, while sweetwater has great inventory, and i have been a customer for over 8 years, I wish it was not so complicated to change sales engineers. My guy is terrible at responding in a timely manner, does not answer questions I ask, and seems to be trying to over sell me. I missed the zero interest financing on moog due to lack of reply. Nobody cared enough to address my complaint, just blew me off. i want to spend money, but will shop elsewhere, my well wishes that everybody else has a better experience, especially after 8 years....

I live less than a couple hours from Sweetwater (actually born and raised in Fort Wayne where they're located) and I can assure you that over the years I too have spent a lot of time and money with those guys and I recommend them to everyone. They have come to know my methods too meaning that when I'm ready to make a purchase I will call or go in and snatch up the first SE I can see to get what I want rather my actual advisor is there that day or not. It's nothing against my SE or anything, I just want what I want when I want it so I go to whoever is readily available to get it.

I've never considered changing advisors nor have I ever known them to compete against each other for customers or sells. They just like... Correction LOVE to provide great customer service. If you have a question email or call your advisor and if you don't get a call back soon enough call them and ask to speak with anybody about the information you need answers to. It's really that simple.

theflowerpeople 2013-04-27 04:37

http://www.sweetwater.com/store/detail/LeipzigS/


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