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Old 2012-06-16, 17:51
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MattiasHG MattiasHG is offline
Join Date: Apr 2006
Posts: 2,429
Getting started with Rack Extensions? Having issues? Read this!

Hey everyone,

since we're in the middle of release everyone's anxious to get started. So anxious, in fact, that it might be easy to overlook a little instruction there or a link here in the excitement - that's ok! We can help! However, we might not be around 24/7 as we're human and need to sleep now and then (well some of us do), therefore we have this thread with useful tips!

For any and all authorizer troubles, please read through this troubleshooting guide for Mac and/or PC.

We've also put together this Rack Extension video you can watch that covers how to try, buy and manage your Rack Extensions. Check it out first and make sure you've done all steps there!

Please also take a moment to read through the FAQs:

These will get added to as questions become frequently asked.

Some additional trouble shooting:
• Log out of, clear your cookies for, log back in
• Make sure you have Authoriser 2, not Authoriser 1 - it's installed with 6.5
• If you can't write a 6.5 license to your key, try removing your 6.0 license first
• If you have problems writing a 6.5 license and have Balance and Ignition Key, please make sure you write it to where you first wrote Reason 6.0. I.e. if you wrote 6.0 to your key and THEN Balance, you need to do the same with 6.5

If none of this help, please feel free to contact support using the "Support" link at the top of the site and scrolling down to "E-mail support".


Last edited by MattiasHG; 2012-06-26 at 10:00.