My IK spends all its time in the studio other than one occasion - a business trip to the far east where it was lovingly packed in its case and the inner walls of my laptop bag. On arrival home it fell apart. Since then its been held together by masking tape and I have mostly been using internet verification. Last weekend I plugged it in to write my REs to it. It no longer functions.
You are not alone in having received an IK that's died in it's first year. It sounds like you should be entitled to a new one. Best of luck.