I appreciate that you are probably frustrated, but I also think that the language difference/translation could have made you post seem more angry than it was intended.
I apologise if I have misunderstood you.
OK. This is just something that I picked up on.
It seems the you have bought Reason Essentials with Balance.
You bought the upgrade for Reason Essentials/Reason Adapted/Reason Limited.
If I am correct so far - it would seem that you may have purchased the wrong upgrade version.
What I mean is this:
If you bought this originally:
Then you would need to buy this upgrade:
It looks like you have bought this upgrade:
If you buy Balance with Reason Essentials, you only need to buy the standard upgrade.
The Upgrade for Essentials/Adapted/Limited is if you bought Reason essentials on its own or have Reason Limited/Reason adapted that, I believe come bundled with other hardware/software (I think Recycle used to have a copy of Adapted included).
If this is the case, the normal course of action would be to exchange it for the correct upgrade.....BUT, I would hang on until Propellerhead get back to you, as they may be able to help.
I hope the above makes some sense, and I hope you get sorted out soon.