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Old 2012-11-17, 09:20
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Arsenic Arsenic is offline
Join Date: Nov 2011
Posts: 708
I appreciate that you are probably frustrated, but I also think that the language difference/translation could have made you post seem more angry than it was intended.

I apologise if I have misunderstood you.

OK. This is just something that I picked up on.

It seems the you have bought Reason Essentials with Balance.
You bought the upgrade for Reason Essentials/Reason Adapted/Reason Limited.

If I am correct so far - it would seem that you may have purchased the wrong upgrade version.

What I mean is this:

If you bought this originally:

Then you would need to buy this upgrade:

It looks like you have bought this upgrade:

If you buy Balance with Reason Essentials, you only need to buy the standard upgrade.

The Upgrade for Essentials/Adapted/Limited is if you bought Reason essentials on its own or have Reason Limited/Reason adapted that, I believe come bundled with other hardware/software (I think Recycle used to have a copy of Adapted included).

If this is the case, the normal course of action would be to exchange it for the correct upgrade.....BUT, I would hang on until Propellerhead get back to you, as they may be able to help.

I hope the above makes some sense, and I hope you get sorted out soon.
Good luck