They care alright. Recently I emailed them to ask when they were going to introduce VST support. They replied with an invitation to come over to their place for dinner. This turned out to be a huge mansion in the countryside, a bit like the Playboy Mansion only with hotter women. Props plied me with fine food and wines, plus live entertainment from a host of internationally acclaimed artists specially flown in for the evening. At the end of it all, I was pretty drunk, so they invited me to stay the night - and I was offered my pick of the three hottest girls. Next morning when I got home & opened Reason, I discovered I now had VST support as well as midi out, dozens of REs and a fine new updated sequencer. Later I found they had also transferred all their money into my bank account.
So it would appear the problem lies with you.