Originally Posted by bbfour9
If it is a faulty IK, what does that mean?
By the way, it's ironic that you reply much faster than their support team.
Actually, it isn't. Support does not answer here but by email (if you have sent an email and received an automated reply), and they answer on a first come first served basis. Your request is queued and when they get to it they'll get back to you, it shouldn't take longer than 48 hours. IK is the Ignition Key, that is, the dongle. If it is faulty, they'll send you a replacement. By the way, you DID have it plugged in when you did what I suggested aboven, right?