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  #1  
Old 2011-10-05, 11:00
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PsyTale PsyTale is offline
 
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Open Letter to CEO Ernst Nathorst-Böös

Update 17/10/2012: My nickname [ Keelox ] is changed back into [ PsyTale ].

Dear Ernst,

Let me start out by saying that your honesty, and the way you have setup this communique to us -your users- is just another reason why I am your customer. To me your company has been of interest ever since I have started using Rebirth. Although I never had the chance to "release" anything based on rebirth, I sure had my bunch of fun with it. After all the fooling around in MS-DOS programs like Screamtracker, Fasttracker and possibly other trackers I forgot the name of, your software was a fresh breath of air.

I remember at some point in the year 2k a friend of mine told me that the next thing the props will be releasing is something totally new and awesome. When Reason 1.0 was released I was imidiatelly drawn towards it. It never stopped, I really did try to. I used all kinds of VST hosts, like cubase, fruityloops, ableton live and many more. I have had prettymuch all the best plugins out there installed from Rob Papen, Native Instruments, East West Quantum Leap to Simpler things like Glitch. It did not survive me, I let them go finally in 2008. At that moment I decided that I need to make a choice. I decided that Reason was my choice.

Somewhere in 2009 Record was announced, this made me really happy because i have been wanting to record my own stuff for a while. It was actually one of the only reasons I was in doubt about my previous choice to only use reason. Once again you have proven to me that you listen to your users. Record brought me so much fun, from the moment I got how to get my microphone to work with Record it was all fun with effects from then on.

Through the years you have proven to make software that just works. It works really well, actually so well that you had to release just one minor service update per Reason release. And after that it would just keep working like it should. With every new release I have been full of anticipation and started to imagine what could be done with the new Instruments and effects. Your products have inspired me and I have grown into the use of Reason. Which is great, it is like I am part of your company, although I am an unknown to most people.

With the release of Reason 6 and the fuzz that came with it it made me feel hurt, not for me but for the Props. I just know howmuch effort you putt into all your products, simply because I have been following it since the start. Trying to catch all the news and information about new products.

When I wanted to buy Reason 6 I ran into your closed shop. It didnt bother me because I expected it. With the announcement of your “Pay what you want” deal for your loyal customers, being a professional tester, I realised it could cause problems, simply because its untested functionality. After I came home from work Friday the 30th, I logged on to the site and tried again. I got through without any problems. Bought R6, Downloaded it and started to play with it. I was happy to find out that one of the most disturbing “bugs” in he beta/RC (the slow loading of sampleplayback in the reason browser) was solved, or just didnt happen because it was no longer beta. That one thing was a concern I had for a moment because of notifications on the forums about it.

I dont think I can tell you howmuch I appreciate your software, it made my life so much more fun. I can play around with Reason for hours and hours and find myself doing nothing but playing with cables. Just trying out all the options.

The users that responded so heavily to your little breakdown thistime around in my eyes dont really understand what you as a company must accomplish in order to get it right like that. Your corebusiness is Reason not your website. Reason works GREAT just like always.
I am writing to you this open letter because I want to tell you that I love 2 companies ALOT, The first one is Apple, because they made my mobile life something that is so pleasurable that I will not buy another phone ever again. And the second one is the Apple of the musicsoftware, Propellerhead Software.

To me you guys are and wil always be the bomb. No mather what the hell goes wrong, you always proof your loyalty to us.

To every nagging customer out there, (especially the ones that started to nag like 10 minutes after the release) you should be ashamed for having such little patience. Yes I understand some people are right aswel, but come one give it a day or 2 before you start your ranting on the forums the next time. Its not like you will die.

Sincerely,

Taco Schepp
Audios Media

Last edited by PsyTale; 2012-10-17 at 08:54. Reason: Removed one sentence because it became obsolete.
  #2  
Old 2011-10-05, 11:15
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Lunesis Lunesis is online now
 
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I agree with this letter.
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  #3  
Old 2011-10-05, 12:08
Ambientdave Ambientdave is offline
 
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Thumbs up Well said

Nice letter,I totally agree with you as well Keelox

From a beginners point of view,thanks also from me to the Props team,for your excellent products.
  #4  
Old 2011-10-05, 12:37
ernst ernst is offline
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Keelox, hey, I don't know what to say. I think there's only one word that works here: Thankyou!
  #5  
Old 2011-10-05, 12:58
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PsyTale PsyTale is offline
 
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Quote:
Originally Posted by ernst View Post
Keelox, hey, I don't know what to say. I think there's only one word that works here: Thankyou!
Well by responding to my letter, you proof exactly what I mean. You are superbusy with everything thats happening since friday, yet you have time to respond and read a message from just another user

Last edited by PsyTale; 2011-10-05 at 20:29. Reason: Removed text because I didnt mean to be disrespectful.
  #6  
Old 2011-10-05, 13:28
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mcatalao mcatalao is offline
 
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It's nice to see Ernst in the trenches in the worse times!

I think there is a very important message in keelox post. The site is not propellerheads core business. The only err was to make such a fair and honest promotion that all entitled users adhere to it in the first second of the launch. Even if you had your servers in the most powerful web host in the world, it would brake.

You cannot control how many people will connect to a site at the same time...

But looking at this from another perspective...
I don't know any other music software company that has their site down on the lauch day!

With propellerheads, it happens everytime since reason 3.
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  #7  
Old 2011-10-05, 13:39
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PsyTale PsyTale is offline
 
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Quote:
Originally Posted by mcatalao View Post
It's nice to see Ernst in the trenches in the worse times!

I think there is a very important message in keelox post. The site is not propellerheads core business. The only err was to make such a fair and honest promotion that all entitled users adhere to it in the first second of the launch. Even if you had your servers in the most powerful web host in the world, it would brake.

You cannot control how many people will connect to a site at the same time...

But looking at this from another perspective...
I don't know any other music software company that has their site down on the lauch day!

With propellerheads, it happens everytime since reason 3.
Yesterday with the announcement of the new iPhone 4S the website of apple was down for quiet a while actually. If that doesnt proof that you cannot anticipate the ammount of traffic then i dont know what to say. Think about the infrastructures that are involved in a company like Apple. It went down like cutting through butter (let me assure you this was warm butter and not cold butter).

So yeah i agree with you and myself ofcourse
  #8  
Old 2011-10-05, 13:46
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MusicIsMyReason MusicIsMyReason is offline
 
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Smile

Nice! I agree!
  #9  
Old 2011-10-05, 15:26
n0ahg n0ahg is offline
 
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Quote:
Originally Posted by Keelox View Post
Yesterday with the announcement of the new iPhone 4S the website of apple was down for quiet a while actually. If that doesnt proof that you cannot anticipate the ammount of traffic then i dont know what to say. Think about the infrastructures that are involved in a company like Apple. It went down like cutting through butter (let me assure you this was warm butter and not cold butter).

So yeah i agree with you and myself ofcourse
Thank you props for talking to the little guys :-)

When I've bothered to look Apple always take their website down around a 'big' announcement and bring it back it with the products on display.
  #10  
Old 2011-10-07, 09:51
monokit monokit is offline
 
Join Date: Aug 2008
Posts: 6
I know a music hardware company that had their site down on the announcement day of one of their products...funny...it´s a swedish company as well...

Up there in sweden it must be something in the milk...
 

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