Propellerhead Software
  #1  
Old 2011-11-12, 03:06
rosario's Avatar
rosario rosario is offline
 
Join Date: Dec 2007
Posts: 16
ignition key issue

i got a new ignition key because i lost the old one. i cannot register the new one, just get:

Error: A license connected to this one is already authorized on an Ignition Key.

Help!!!! Filled out a support ticket but no response!!!!!!
  #2  
Old 2011-11-12, 03:20
SteveDiverse's Avatar
SteveDiverse SteveDiverse is offline
 
Join Date: Nov 2003
Posts: 3,615
Use Internet Authorization until props get back to you.

Will be interesting to hear how they resolve this, as it is likely to happen to anyone.

How did you get the new ignition key?

I suppose you can't de-authorize on the old key without it being plugged in - but maybe you can.

I think props are going to have to give you a new license for the key and invalidate your old license.

again, curious to find out how this resolves.
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  #3  
Old 2011-11-12, 13:04
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Puzzlefactory Puzzlefactory is offline
 
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Workers of the world unite! Never before have people suffered such indignities! We must cast down our dongles and rise up against our oppressors!
  #4  
Old 2011-11-12, 14:04
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Smedberg Smedberg is online now
 
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It's the 90 percent users of cracked versions that are the cause of this. So direct your anger in a more appropriate direction.
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  #5  
Old 2011-11-13, 15:02
skido85 skido85 is offline
 
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Posts: 9
Quote:
Originally Posted by Smedberg View Post
It's the 90 percent users of cracked versions that are the cause of this. So direct your anger in a more appropriate direction.
I'm having this exact problem! I have never downloaded or torrented any version of Reason or any Propellerhead product, so I really resent the accusation. I've sunk over a thousand USD into Reason products since Reason 3! I do all my work in it and now I'm stuck without it if I can't be online ALL THE TIME, which is impossible for me where I live.
  #6  
Old 2013-02-04, 22:50
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Dogboy1973 Dogboy1973 is offline
 
Join Date: Jun 2002
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Quote:
Originally Posted by Smedberg View Post
It's the 90 percent users of cracked versions that are the cause of this. So direct your anger in a more appropriate direction.
Absolutely. It can be a right pain in the arse when you have problems with it working (as I have recently! ), you loose it or break it. Sadly thought it's a necessary evil which we just have to live with. And I don't think it's just about Propellerheads protecting their product. They are protecting legit users as well from having software they have spent money on simply being ripped off by pirates. So as much as a pain in the rear end though it is everything balances out in the end
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  #7  
Old 2013-02-05, 00:08
n0ahg n0ahg is offline
 
Join Date: May 2010
Posts: 7,005
Agreed, it could be improved vastly by storing each RE with a separate license. I had an issue were I bought a new RE and the license laptop was down. It initiated the change then I lost access to every RE I had purchased!
  #8  
Old 2011-11-13, 15:10
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rosario rosario is offline
 
Join Date: Dec 2007
Posts: 16
No reply!

NO REPLY!

This is the Reason why I stopped using Record, yet another USB KEY. It’s bad enough I have to have one with Nuendo, but I paid $1700 for that, so it's a bit easier to swallow because its worth so much more. So stupidly, I thought I would try again with Reason 6.

Honestly,

I paid the 40 bucks for my replacement key
Took 3 weeks to come in the mail
Sent the email the first week to deactivate all previous ignition keys
Finally get key I can’t even use it

WTF, all I get from support is

Thanks for contacting Propellerhead Software support. Your e-mail has been received, and we'll get back to you as soon as we can.

Not good enough people, get it together if you want to keep me as a customer.

And you wonder why people hack your shit, honestly.
  #9  
Old 2011-11-13, 15:33
Puzzlefactory's Avatar
Puzzlefactory Puzzlefactory is offline
 
Join Date: Dec 2005
Posts: 2,386
That does suck. I remember when my Logic dongle broke. I had to send them the broken one before they would send me a replacement, but that's another story.

When did you send the support ticket? You do know they don't work on the weekends don't you? In the meantime can you not use Internet verification?
  #10  
Old 2011-11-13, 15:37
eric's Avatar
eric eric is offline
 
Join Date: Nov 2001
Posts: 5,767
Quote:
Originally Posted by rosario View Post
NO REPLY!

This is the Reason why I stopped using Record, yet another USB KEY. It’s bad enough I have to have one with Nuendo, but I paid $1700 for that, so it's a bit easier to swallow because its worth so much more. So stupidly, I thought I would try again with Reason 6.

Honestly,

I paid the 40 bucks for my replacement key
Took 3 weeks to come in the mail
Sent the email the first week to deactivate all previous ignition keys
Finally get key I can’t even use it

WTF, all I get from support is

Thanks for contacting Propellerhead Software support. Your e-mail has been received, and we'll get back to you as soon as we can.

Not good enough people, get it together if you want to keep me as a customer.

And you wonder why people hack your shit, honestly.
You're right! Propellerhead Customer Care should help you as soon as possible!
 

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