Propellerhead Software
  #1  
Old 2012-02-18, 02:31
SinistaD SinistaD is offline
 
Join Date: Dec 2011
Posts: 2
Authorization Locked Out! need help

Ive been locked out of my authorization and i can not open reason without using my usb. i only 2 usb ports so its very hard to adjust to it, ive been waiting almost a week for an answer from customer support and i still have yet to get an answer, i really need to get my account unlocked to further use Reason. Please Help!!
thank you
  #2  
Old 2012-02-18, 05:16
BonezMcCoy's Avatar
BonezMcCoy BonezMcCoy is online now
 
Join Date: Jan 2006
Posts: 6,698
Quote:
Originally Posted by SinistaD View Post
Ive been locked out of my authorization and i can not open reason without using my usb. i only 2 usb ports so its very hard to adjust to it, ive been waiting almost a week for an answer from customer support and i still have yet to get an answer, i really need to get my account unlocked to further use Reason. Please Help!!
thank you
This happens when you use Reason on 2 or more computers at the same time, a breach of the EULA. If you have it installed on more than one computer always remember to close Reason on one computer before opening it on another. By the way, they did warn you twice before locking you out, right? As for support, if you didn't get an automated reply, try again, if you did, just sit and wait.
  #3  
Old 2012-02-19, 19:38
SinistaD SinistaD is offline
 
Join Date: Dec 2011
Posts: 2
Quote:
Originally Posted by BonezMcCoy View Post
This happens when you use Reason on 2 or more computers at the same time, a breach of the EULA. If you have it installed on more than one computer always remember to close Reason on one computer before opening it on another. By the way, they did warn you twice before locking you out, right? As for support, if you didn't get an automated reply, try again, if you did, just sit and wait.
Yes i am aware of what i did to get locked out and i will be more carefull next time when i am switching between computers, i just wish i would get an answer from propeller head so they could unlock me
  #4  
Old 2012-02-19, 20:13
n0ahg n0ahg is offline
 
Join Date: May 2010
Posts: 7,005
You should usually receive a response from support within two WORKING days from the date on your confirmation email.
  #5  
Old 2012-12-18, 05:05
Ksmoove27 Ksmoove27 is offline
 
Join Date: Jun 2011
Posts: 1
Ive Been Locked Out Of Reason Because I have It on Two Computers And They Was Running At the Same Time I Need For Ya'll to unlock It So I can get back to work Thank you
  #6  
Old 2012-12-18, 05:13
BonezMcCoy's Avatar
BonezMcCoy BonezMcCoy is online now
 
Join Date: Jan 2006
Posts: 6,698
Quote:
Originally Posted by Ksmoove27 View Post
Ive Been Locked Out Of Reason Because I have It on Two Computers And They Was Running At the Same Time I Need For Ya'll to unlock It So I can get back to work Thank you
Contact support.
 

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