Propellerhead Software
  #1  
Old 2012-04-28, 22:13
drlobster drlobster is offline
 
Join Date: Apr 2012
Posts: 9
can't install balance driver

I have a hp dv6 w/ windows 7 64 bit and a AMD A8 quad core. When I connect the balance after installing reason essentials it installs and recognizes it as an ignition key, but cannot install the driver. I have tried with both the cd version and updated version of essentals. When I try to install the updated balance driver it goes to a blue screen and dumps the physical memory. I have tried to install it on my other computer and it worked just fine. Propellerhead support had never seen anything like it before.

Please Help

Also, my computer is brand new
  #2  
Old 2012-04-28, 22:14
Mate Mate is offline
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Join Date: Nov 2011
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Have you tried to install this one: http://www.propellerheads.se/downloa...alance-drivers ?
  #3  
Old 2012-04-28, 22:18
drlobster drlobster is offline
 
Join Date: Apr 2012
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yes, when i try to install that one it goes to a blue screen and dumps physical memory
  #4  
Old 2012-04-28, 22:23
Mate Mate is offline
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Quote:
Originally Posted by drlobster View Post
yes, when i try to install that one it goes to a blue screen and dumps physical memory
Pity, I can't help further, but I've seen here some people who had the same issue & you always could search the forum...
  #5  
Old 2012-04-28, 22:50
hackery hackery is offline
 
Join Date: Sep 2011
Posts: 40
Try a restore to before you installed any Balance drivers, install the latest drivers, plug Balance in to a USB 2.0 port. I have read there are issues with some AMD chip sets not implementing USB correctly. USB is an Intel technology.
  #6  
Old 2012-04-29, 02:00
drlobster drlobster is offline
 
Join Date: Apr 2012
Posts: 9
went and exchanged my computer for one with an intel i5 and i am still having the same problem
at this point i think the balance is fucked, but it did install correctly on my older computer (has windows 7 and amd)
  #7  
Old 2012-05-07, 17:05
SteveFlores
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have you tried to visit a local branch of HP on your area? maybe they know the solution for your problem
  #8  
Old 2012-05-07, 17:16
jengstrom jengstrom is online now
Propellerhead
 
Join Date: Jan 2005
Posts: 925
Quote:
Originally Posted by drlobster View Post
I have a hp dv6 w/ windows 7 64 bit and a AMD A8 quad core. When I connect the balance after installing reason essentials it installs and recognizes it as an ignition key, but cannot install the driver. I have tried with both the cd version and updated version of essentals. When I try to install the updated balance driver it goes to a blue screen and dumps the physical memory. I have tried to install it on my other computer and it worked just fine. Propellerhead support had never seen anything like it before.

Please Help

Also, my computer is brand new
Edit: He is using a USB 2.0 port. This may be one of those rare laptops with the USB 2.0 chipset incompatibility.

Last edited by jengstrom; 2012-05-07 at 18:17.
  #9  
Old 2013-10-20, 07:41
fiolfiol fiolfiol is offline
 
Join Date: Jul 2010
Posts: 7
Its the same for me
  #10  
Old 2013-10-21, 13:24
jengstrom jengstrom is online now
Propellerhead
 
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fiolfiol: It's best if you describe your issue from the beginning. Do you also have a recent HP Pavilion laptop, and some specific problem with Balance?

The quickest way forward is probably to send an e-mail to product support.

This thread is quite confusing, but drlobster had bad luck in that the laptop he bought had hardware bugs, and it was exchanged for another laptop that had other hardware bugs.

The last bug was in BIOS ACPI stuff, and I reported it to HP for a specific laptop model. HP eventually made a new BIOS for that laptop model (dm4-3005) which solved the bug according to some users, but possibly only for that one laptop model, while the bug still exists in other models.
 

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