Propellerhead Software
  #1  
Old 2012-09-04, 09:02
mylo5191 mylo5191 is offline
 
Join Date: Jan 2007
Posts: 6
Talking can't get ignition key to work

hey guys,

just done a complete re install on my computer and after re installing reason 6 and booting it up i can't get my ignition key to work???? any one have any similar issues like this after re install?..... even logging on through my propellerhead account wont work??
w.t.f

Cheers
  #2  
Old 2012-09-04, 09:13
reason2dance's Avatar
reason2dance reason2dance is offline
 
Join Date: May 2001
Posts: 2,538
Windows -> ...

Mac -> ...
  #3  
Old 2012-09-04, 10:14
mylo5191 mylo5191 is offline
 
Join Date: Jan 2007
Posts: 6
windows... my licenses are on my account reason keeps saying that its not authorised.. the ignition key????
  #4  
Old 2012-09-04, 10:15
mylo5191 mylo5191 is offline
 
Join Date: Jan 2007
Posts: 6
windows... my licenses are on my account reason keeps saying that its not authorized.. the ignition key????
  #5  
Old 2012-09-04, 10:25
reason2dance's Avatar
reason2dance reason2dance is offline
 
Join Date: May 2001
Posts: 2,538
Quote:
Originally Posted by mylo5191 View Post
windows... my licenses are on my account reason keeps saying that its not authorized.. the ignition key????
Have you read the corresponding support article linked above?

From the support page:

"Making sure your account page can find your Ignition Key
For the Your Products page to be able to recognize your key, it's critical that you're running Authorizer 2 and that your browser associates the Authorizer app with the “phrem” protocol. If you are having trouble with your account page not finding your Ignition Key, follow these instructions for Mac or these instructions for Windows to fix the issue."

And: Have you contacted support already?
  #6  
Old 2012-09-04, 10:31
mylo5191 mylo5191 is offline
 
Join Date: Jan 2007
Posts: 6
yeah have looked at that, downloaded the new authorizer. picks up the ignition key. it tells me that the ignition key hardware is not authorized. running with internet verification doesnt work either.
  #7  
Old 2012-09-04, 10:33
mylo5191 mylo5191 is offline
 
Join Date: Jan 2007
Posts: 6
pulled key out...ran internet verification all good. cheers mate
 

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