Propellerhead Software

Go Back   Propellerhead Forum > General Forum (read only)

 
 
Thread Tools Display Modes
  #1  
Old 2012-11-16, 23:18
barreauc barreauc is offline
 
Join Date: Oct 2012
Posts: 8
problem company propellerhead

Hello. Just wanted to share something that happened to me buy a product from Propellerhead. I have essential reason and balance. Reason I bought the upgrade for essentials, adapted and limited new and sealed. At the register I noticed that the ignition key works but no serial number. Took a week trying to reach propellerhead to fix the problem and I have not received a response by the serial number. The truth is that the company did not expect to be so slow in finding solutions to their customers.
  #2  
Old 2012-11-17, 00:25
Benedict's Avatar
Benedict Benedict is offline
 
Join Date: Jun 2002
Posts: 2,932
Hi Barreauc

Welcome along and (even though I am not a Prop) sorry to hear of your frustration.

Propellerheads are a small company with a small crew. This will mean that they can't always respond to every request immediately (especially if it means conversing with a distributor on the other side of the globe).

This is one reason the Forum is so useful. Ask you question with enough information for someone to be able to give you guidance. If you approach us positively then people will help (just as I am trying to).

What I will say to you, and anyone else who tries the route you have here in this post, is that if you come on snarky then people will steer away from you. Even the people who could/should/would help you.

Reason is a super-successful product with lots and lots of happy users so that shows that 99.9% of things work and the other 1% get sorted in a fair manner. Your part is to allow the fair solution to be found and delivered.

I hope you find your solution soon. Hang in there as it is worth it.

__________________
Benedict Roff-Marsh
- - - - - - - - - -
Music: Bandcamp
ReFills: OSC + Filter - Super Mono-Synth
  #3  
Old 2012-11-17, 01:03
barreauc barreauc is offline
 
Join Date: Oct 2012
Posts: 8
Hi, thanks for your words. My intention is to put this issue to see if someone else has gone and found solution. I'm from Latin America, where most programs used counterfeit. I bought through internet in the U.S. or Europe, so it is very difficult to find a solution in my own country.'s Why it's so important propellerhead contact. No doubt it will give solution to my problem.
  #4  
Old 2012-11-17, 04:26
moneykube's Avatar
moneykube moneykube is offline
 
Join Date: Oct 2005
Posts: 1,446
did you look under your account?... your products?... registration number should be there if you bought the product from this site. https://www.propellerheads.se/prodReg/

Last edited by moneykube; 2012-11-17 at 04:29.
  #5  
Old 2012-11-17, 09:20
Arsenic's Avatar
Arsenic Arsenic is offline
 
Join Date: Nov 2011
Posts: 708
I appreciate that you are probably frustrated, but I also think that the language difference/translation could have made you post seem more angry than it was intended.

I apologise if I have misunderstood you.

OK. This is just something that I picked up on.

It seems the you have bought Reason Essentials with Balance.
You bought the upgrade for Reason Essentials/Reason Adapted/Reason Limited.

If I am correct so far - it would seem that you may have purchased the wrong upgrade version.

What I mean is this:

If you bought this originally:
https://www.propellerheads.se/shop/i...gory&Cat=10000

Then you would need to buy this upgrade:
https://www.propellerheads.se/shop/i...00010&Cat=1000

It looks like you have bought this upgrade:
https://www.propellerheads.se/shop/i...00011&Cat=1000

If you buy Balance with Reason Essentials, you only need to buy the standard upgrade.

The Upgrade for Essentials/Adapted/Limited is if you bought Reason essentials on its own or have Reason Limited/Reason adapted that, I believe come bundled with other hardware/software (I think Recycle used to have a copy of Adapted included).

If this is the case, the normal course of action would be to exchange it for the correct upgrade.....BUT, I would hang on until Propellerhead get back to you, as they may be able to help.


I hope the above makes some sense, and I hope you get sorted out soon.
Good luck
  #6  
Old 2012-11-17, 15:45
barreauc barreauc is offline
 
Join Date: Oct 2012
Posts: 8
hi

Hi, thanks for writing. Propellerhead has no platform in Spanish then I must resort to automatic translator. I add the photograph of labeling in the upgrade box that says it is for any other reason essentials and as adapted or limited version.
*** Upon entering my mind, this only shows my record and displays essential reason Ignition Key and Balance devices. The upgrade does not show it because I do not agree. Any advice?
Attached Images
File Type: jpg la foto.jpg (85.4 KB, 40 views)
  #7  
Old 2012-11-17, 15:51
n0ahg n0ahg is offline
 
Join Date: May 2010
Posts: 7,005
Quote:
Originally Posted by barreauc View Post
Hi, thanks for writing. Propellerhead has no platform in Spanish then I must resort to automatic translator. I add the photograph of labeling in the upgrade box that says it is for any other reason essentials and as adapted or limited version.
*** Upon entering my mind, this only shows my record and displays essential reason Ignition Key and Balance devices. The upgrade does not show it because I do not agree. Any advice?
Wrong upgrade as clearly stated on the following pages

https://www.propellerheads.se/produc...=upgrade_paths
https://www.propellerheads.se/shop/i...00010&Cat=1000
https://www.propellerheads.se/shop/i...00011&Cat=1000
  #8  
Old 2012-11-17, 16:10
omshanti20 omshanti20 is offline
 
Join Date: Apr 2004
Posts: 755
********************

Last edited by omshanti20; 2013-05-10 at 07:20.
  #9  
Old 2012-11-17, 17:58
bruceb's Avatar
bruceb bruceb is offline
 
Join Date: Jun 2005
Posts: 125
Quote:
Originally Posted by barreauc View Post
Took a week trying to reach propellerhead to fix the problem and I have not received a response by the serial number.
A week is a long time to wait and hear nothing from any company if you've bought their stuff - even if its the wrong stuff.
  #10  
Old 2012-11-18, 02:32
RasCricket RasCricket is offline
 
Join Date: Jan 2012
Posts: 2,241
Quote:
Originally Posted by bruceb View Post
A week is a long time to wait and hear nothing from any company if you've bought their stuff - even if its the wrong stuff.
Utterly, totally and completely.

I see some of you trying to be nice here.

Fact is, a week IS too long.

I know what its like monitoring a TON of international emails to a company in a single day at work.

It is possible.
__________________
My Player on Reverbnation - 35 Tunes - Original & Classic Reggae/Dub Productions: http://www.reverbnation.com/rascricket
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Ignition key not responding / Internet verification blocked SnelleJelle General Forum (read only) 18 2013-03-17 19:15
Whoever solves my problem receives 100 $ via Paypal carlitos07 General Forum (read only) 37 2012-12-31 19:54
ReCycle problem when sampling... Korzen99 General Forum (read only) 1 2012-03-04 11:12
Media Problem Igorvertus General Forum (read only) 1 2006-10-26 11:28
Problem with reason 2.5 Trygveleo Phead User Forum (read only) 4 2006-04-07 10:16


All times are GMT +2. The time now is 14:56.