Propellerhead Software
  #1  
Old 2012-11-23, 18:23
GEEGIO GEEGIO is offline
 
Join Date: Nov 2007
Posts: 17
Bad Customer Support

I've been using 6.5 for weeks now with internet verification and suddenly today it tells me I'm not authorized. I called the help desk and they tell me today is a holiday. Since when is the day after Thanksgiving a holiday? So now I can't work on my files until I talk to someone on Monday?

I took off from work to work on music today.

Totally ridiculous. I can't tell you how mad I am right now.
  #2  
Old 2012-11-23, 18:25
adfielding's Avatar
adfielding adfielding is offline
 
Join Date: Oct 2001
Posts: 2,165
Quote:
Originally Posted by GEEGIO View Post
I called the help desk and they tell me today is a holiday.
Correct me if I'm wrong, but I thought all Propellerhead support was based on-line? Sorry to hear that you're having such a tough time getting it to work, though.
  #3  
Old 2012-11-23, 18:33
GEEGIO GEEGIO is offline
 
Join Date: Nov 2007
Posts: 17
There's an option to write them an email, or to call. I did both. But on the call they say it's a holiday and that they won't be available until the next business day.
  #4  
Old 2012-11-23, 18:37
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SteveDiverse SteveDiverse is offline
 
Join Date: Nov 2003
Posts: 3,613
You don't show a Reason icon, which indicates that you aren't registered.

Do you have another Account/ID that you used to register the license?

Also, just a thought, but did you recently sell an older version of Reason?
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  #5  
Old 2012-11-23, 18:41
GEEGIO GEEGIO is offline
 
Join Date: Nov 2007
Posts: 17
As of a few days ago I had 3 versions of reason registered. Today I only see Reason 4 and 5 under my registered products. Nope, haven't sold anything. This is the only account I've ever used.
  #6  
Old 2012-11-23, 18:51
MayorMcCheese MayorMcCheese is offline
 
Join Date: May 2012
Posts: 770
Since you apparently have Balance, did you have a Reason Essentials all-orange icon and a license? If so, did you sell it?
https://www.propellerheads.se/forum/...34#post1095334
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Last edited by MayorMcCheese; 2012-11-23 at 18:54.
  #7  
Old 2012-11-23, 18:35
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Djjimmyc Djjimmyc is offline
 
Join Date: Dec 2001
Posts: 756
Quote:
Originally Posted by GEEGIO View Post
Since when is the day after Thanksgiving a holiday?
*insert facepalm*
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  #8  
Old 2012-11-28, 00:36
slevin slevin is offline
 
Join Date: Sep 2008
Posts: 264
LOL! Welcome to the world of Music Production. Where we as are not even given the status of customers let alone people and certainly NOT human... lol! We are nothing but bags of flesh with credit cards for purchasing more of their "precious product".

Sad thing is that they are ALL the same. The community is your best bet for help and they are a lot of good people here
  #9  
Old 2012-11-28, 11:21
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Recurse Recurse is offline
 
Join Date: Feb 2009
Posts: 352
Quote:
Originally Posted by slevin View Post
LOL! Welcome to the world of Music Production. Where we as are not even given the status of customers let alone people and certainly NOT human... lol! We are nothing but bags of flesh with credit cards for purchasing more of their "precious product".
In my experience, I would say around 90% of software licensing issues or installation problems are totally the fault of the end user. They kick up a big stink and make lots of noise about how the manufacturer is at fault, is useless and are out to rob everyone blind in the hunt for massive profits. Most of the time, they've not fully read instructions or have misunderstood them. They then disappear into the night without so much of an apology.
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  #10  
Old 2012-11-28, 13:51
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OMOMs OMOMs is offline
 
Join Date: May 2009
Posts: 1,028
Quote:
Originally Posted by Recurse View Post
In my experience, I would say around 90% of software licensing issues or installation problems are totally the fault of the end user. They kick up a big stink and make lots of noise about how the manufacturer is at fault, is useless and are out to rob everyone blind in the hunt for massive profits. Most of the time, they've not fully read instructions or have misunderstood them. They then disappear into the night without so much of an apology.
Exactly!
Those who can read have a clear advantage
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