Propellerhead Software
  #1  
Old 2013-02-18, 14:19
maxwell1000 maxwell1000 is offline
 
Join Date: Aug 2007
Posts: 1
Angry propellerheads support poor?

Is it usual for Propellerheads Support to reply very very slow. I have been waiting for days for an answer to a query.

Not a very good experience so far!
  #2  
Old 2013-02-18, 14:22
Mate Mate is offline
Banned
 
Join Date: Nov 2011
Posts: 8,326
Always have an answer within 24 hours, cool support!

It can be coz you're not registered & they're tend to answer to non registered users later, though it's just assumption!
  #3  
Old 2013-02-18, 14:23
n0ahg n0ahg is offline
 
Join Date: May 2010
Posts: 7,005
They usually get back to you within around two working days from when you receive the acknowledgement email. This can vary around launch periods etc.
  #4  
Old 2013-02-18, 14:24
MattiasHG's Avatar
MattiasHG MattiasHG is offline
Propellerhead
 
Join Date: Apr 2006
Posts: 2,429
Quote:
Originally Posted by maxwell1000 View Post
Is it usual for Propellerheads Support to reply very very slow. I have been waiting for days for an answer to a query.

Not a very good experience so far!
Support does not work during weekends and operate at a first-come-first-serve basis when answering cases. We'll get to your e-mail as soon as we can! Sorry for any delay.
__________________
  #5  
Old 2013-02-18, 18:51
SteveDiverse's Avatar
SteveDiverse SteveDiverse is offline
 
Join Date: Nov 2003
Posts: 3,618
Quote:
Originally Posted by maxwell1000 View Post
Is it usual for Propellerheads Support to reply very very slow. I have been waiting for days for an answer to a query.

Not a very good experience so far!
Unless the issues is private (like about your license or something) you can often get a solution quickly if you post it on the forum.

It's also a good idea to register your product so you can use the User Forum - a lot of 'issues' have already been posted there and solved.
__________________

HP Pavillion DV7T-3300 Laptop | i7 Q720 @ 1.6 GHz | 4GB RAM | Win7 Pro 64-bit
m-audio Axiom Pro 61 keyboard controller || iPad2 | RetouchControl DUO | TouchOSC | LoopBe30 MIDI
m-audio Mobile Pre USB (original) audio interface | ASIO4ALL || RĂ˜DE NT-3 mic
Reason 6.5.3 || Pulsar | Saturation Knob | Rough Rider | TSAR-1 | Uhbik-A | Re-Tron | Polar | Echobode | Uhbik Q | Uhbik F | Morfin XF | Uhbik S | Uhbik D | Uhbik G | CV Suite Line Processor | wbl5515 | Uhbik P | RE-2A | Radical Piano
  #6  
Old 2013-02-18, 19:30
BonezMcCoy's Avatar
BonezMcCoy BonezMcCoy is offline
 
Join Date: Jan 2006
Posts: 6,702
Quote:
Originally Posted by SteveDiverse View Post
Unless the issues is private (like about your license or something) you can often get a solution quickly if you post it on the forum.

It's also a good idea to register your product so you can use the User Forum - a lot of 'issues' have already been posted there and solved.
Unless the issue involves problems while registering or getting a licence transfer, in which case the OP can only wait. We've seen quite a few cases like these since R6.
  #7  
Old 2013-02-18, 19:35
n0ahg n0ahg is offline
 
Join Date: May 2010
Posts: 7,005
Quote:
Originally Posted by BonezMcCoy View Post
Unless the issue involves problems while registering or getting a licence transfer, in which case the OP can only wait. We've seen quite a few cases like these since R6.
Agreed as Reason now requires registration ;-)
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Propellerheads Parody of Support. Heater General Forum (read only) 43 2012-07-13 19:39
Reason 6.5 = POOR ReMote support for control surfaces nigelhawkins General Forum (read only) 7 2012-06-17 04:01
Where is the support from Propellerheads domdomblue General Forum (read only) 2 2008-09-19 18:45


All times are GMT +2. The time now is 12:29.