Propellerhead Software
  #1  
Old 2012-08-20, 13:53
reasoner498's Avatar
reasoner498 reasoner498 is offline
 
Join Date: Apr 2012
Posts: 836
Thumbs up Thank you Customer Support!!!

I just wanted to give an open thanks to Propellerhead and their customer support team.

Today I have a new icon added to my account, and it wouldn't be there without Propellerhead's generosity and the support staff's patience and diligence.

So thanks guys!
  #2  
Old 2012-08-20, 14:20
n0ahg n0ahg is offline
 
Join Date: May 2010
Posts: 7,005
+100000000
  #3  
Old 2012-08-20, 14:29
waveform's Avatar
waveform waveform is offline
 
Join Date: Jul 2012
Posts: 39
Quote:
Originally Posted by n0ahg View Post
+100000000
=onehundredmillionandone.
  #4  
Old 2012-08-20, 15:06
n0ahg n0ahg is offline
 
Join Date: May 2010
Posts: 7,005
Quote:
Originally Posted by waveform View Post
=onehundredmillionandone.
I kept typing '0's until I reached the required 10 chars
  #5  
Old 2012-08-20, 15:28
Bonkhead's Avatar
Bonkhead Bonkhead is offline
 
Join Date: May 2009
Posts: 2,743
icons 4 life ....
  #6  
Old 2012-08-20, 15:30
n0ahg n0ahg is offline
 
Join Date: May 2010
Posts: 7,005
........
  #7  
Old 2012-08-20, 20:47
MayorMcCheese MayorMcCheese is offline
 
Join Date: May 2012
Posts: 770
Bonk does have the coolest avatar. I still want to know: what's the boomerang with the thing in the middle?

reasoner498 - I surmise that the all orange Essentials logo is your new one. If so and you got Balance, you're gonna love it. Give the Essentials to some hot babe vocalist or maybe even a drummer.
__________________
waldenroadmusic.bandcamp.com

Last edited by MayorMcCheese; 2012-08-20 at 20:54.
  #8  
Old 2012-08-21, 00:19
reasoner498's Avatar
reasoner498 reasoner498 is offline
 
Join Date: Apr 2012
Posts: 836
Quote:
Originally Posted by MayorMcCheese
reasoner498 - I surmise that the all orange Essentials logo is your new one. If so and you got Balance, you're gonna love it. Give the Essentials to some hot babe vocalist or maybe even a drummer.

If I find a hot babe vocalist, she can have any logo she wants!

But no, the new one is the orange/black Reason logo. My Essentials licenses are from the Balance (bought here), and last week I managed to get a great deal on a copy of Reason 3 ($100). Propellerhead helped me with a registration issue and upgraded me to Reason 6/6.5.

That's why I mention their generosity, because they could just tell customers "too bad" and make them pay for everything. My Propellerhead licenses were bought second-hand, and I'm receiving first-class customer support all the same.

And without naming names, the customer support rep that I've dealt with has been super helpful. I mean, stuff getting taken care of in hours, not days or weeks. I wish I had some money in paypal to send a few eBeers along the way.

Let me also say this while I'm at it... another Propellerhead employee is a moderator on another forum that I visit, and I've even gotten technical support there... without asking.

So yeah, I felt like showing my appreciation.
  #9  
Old 2012-08-21, 00:25
rlubeck's Avatar
rlubeck rlubeck is offline
 
Join Date: Apr 2003
Posts: 782
Quote:
Originally Posted by MayorMcCheese View Post
I still want to know: what's the boomerang with the thing in the middle?
Good ol' Cubase.
__________________
i7 2600 based system, E-MU 1820M, Mackie HR824's, Sennheiser HD600, SM Pro Audio iNano, Akai MPK49, Korg EA-1, Behringer BCR2000.
Rack Extensions: Predator RE, Softube FET Compressor, Softube Trident A-Range, Fxpansion Etch Red, Uhbik-A, Ozone Maximizer, Pulsar, Softube Sat.
  #10  
Old 2012-08-21, 00:38
MayorMcCheese MayorMcCheese is offline
 
Join Date: May 2012
Posts: 770
Thanks! Here’s what Bonkhead told me when I asked: https://www.propellerheads.se/forum/showthread.php?p=1113197&highlight=boomerang#post1 113197 .

reasoner498 - Hey, that’s great and thanks for sharing a good Customer Support experience here in the forums. That’s unusual to be posted and I’m sure it happens more often than not with Propellerhead. BTW, you can still give your Essentials to some babelicious vocalist! Just be sure and never introduce her to your drummer.
__________________
waldenroadmusic.bandcamp.com

Last edited by MayorMcCheese; 2012-08-21 at 00:45.
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT +2. The time now is 05:49.