Propellerhead Software
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Old 2012-09-15, 14:11
sentient.minority's Avatar
sentient.minority sentient.minority is offline
 
Join Date: Dec 2010
Posts: 743
I sent them a message two weeks ago relating to my 6.5.1 install not depositing a rewire.dll anywhere on my computer.

I stated in my support case that I needed to finish my project in Cubase with reasonable urgency.

I still haven't heard anything from them and I had to rely on a forum member to pass on the file to me so I could continue. I have put a copy of the file in my signature in case others need it.

I don't think it's right not to offer support at the weekends, I also don't think it's right that Reason users are forced to beg for assistance in the forums!

It seems that the props are happy to come on the forum any time and shut down threads they don't like or suggest that people submit a support ticket when the process is completely woeful, why don't they just get on with replying to their paying customers directly and quickly.

If n0ahg's not happy the Propellerheads are really getting it quite badly wrong.

BTW any one seen RasCricket.
 

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