Propellerhead Software
Old 2012-09-16, 01:52
edgrove13 edgrove13 is offline
Join Date: Feb 2012
Posts: 6
Balance Won't Show Up!

I just got Balance, and I went to run it with Reason 6.5. I have a mic plugged into Balance and the "Signal/Clip" light shows that the unit is picking up sound from the mic. However, I went into Reason's preferences menu to the "Audio" section and could not find Balance in the drop-down list of options. I then went to my computer's control panel under the "Manage Audio Devices" section and could not find Balance there either. I unplugged Balance and plugged it back in again to see if that worked and it did not. My computer is running Windows 7, if that matters, and I have Reason 6.5, if that matters. Any help on this would be great because, since the MBox Mini I had crapped out for no reason a while ago, I have not been able to record any vocals. As a hip-hop artist, I sort of need to be able to do that. I apologize in advance if this question ahs been asked before, I searched the forums to no avail. I would also like to thank you guys in advance for any help or suggestions on fixing this issue. Any problem I have ever had with a Propellerhead product before has been solved within 24 hours due to the wonderful people on this forum.
Thanks again,
Eli Grove
Old 2012-09-16, 04:25
SteveDiverse's Avatar
SteveDiverse SteveDiverse is offline
Join Date: Nov 2003
Posts: 3,615
Is Balance plugged into a USB3 port?

Known issue: Balance doesn't like USB3 ports - currently must have native USB2 port - Props are looking into it.

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Old 2012-09-16, 05:12
edgrove13 edgrove13 is offline
Join Date: Feb 2012
Posts: 6
I'm really not sure what the difference between the two is. I'll go ahead and try all the ports on my computer though to see if any of them work.
Old 2012-09-16, 06:05
edgrove13 edgrove13 is offline
Join Date: Feb 2012
Posts: 6
I solved it. For some reason my computer did not want to install the correct drivers. In fact, it was saying that there were none. So I got them from the Propellerhead website and it is up and running, fully functional.
Old 2012-09-16, 11:41
n0ahg n0ahg is offline
Join Date: May 2010
Posts: 7,005
Big sticker over USB port is there for a reason

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