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  #1  
Old 2012-10-30, 22:32
danm danm is offline
 
Join Date: Aug 2002
Posts: 67
Downloading my rack extension

So, is anyone else having problems downloading rack extensions at this very moment in time or is it just me?
  #2  
Old 2012-10-30, 22:38
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KingEternal KingEternal is offline
 
Join Date: May 2011
Posts: 1,281
Actually: one of my bought REs has disappeared from the program, even redownloading doesn`t help....strange.
  #3  
Old 2012-10-30, 22:42
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eXode eXode is online now
 
Join Date: Dec 2003
Posts: 3,481
There's seems to be some issues with downloading certain RE's atm.
  #4  
Old 2012-10-30, 22:46
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MattiasHG MattiasHG is offline
Propellerhead
 
Join Date: Apr 2006
Posts: 2,428
Sorry to hear you're having troubles! Might I suggest some obvious internet-based troubleshooting?

1. Restart your modem/router
2. Clear cookies
3. Try another browser
4. If possible, try another internet connection

If nothing works, get in touch with support ASAP with as many details as possible (what goes wrong, exactly when does it go wrong, your system settings and where you're located).
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  #5  
Old 2012-10-30, 23:22
danm danm is offline
 
Join Date: Aug 2002
Posts: 67
yeah, i did all of that. nothing is working. In the Authorizer window, it just says 'Determining download size' and then it says 'Download Failed' after some time.

This is pretty annoying. All of my other rack extensions downloaded fairly easily (and I have tons of them).

any ideas?

Is their server really having a problem? if so, can someone say something official on this board?
  #6  
Old 2012-10-30, 23:26
Mate Mate is offline
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Join Date: Nov 2011
Posts: 8,326
Quote:
Originally Posted by danm View Post
yeah, i did all of that. nothing is working. In the Authorizer window, it just says 'Determining download size' and then it says 'Download Failed' after some time.

This is pretty annoying. All of my other rack extensions downloaded fairly easily (and I have tons of them).

any ideas?

Is their server really having a problem? if so, can someone say something official on this board?
You're on PC or Mac?
  #7  
Old 2012-10-30, 23:31
danm danm is offline
 
Join Date: Aug 2002
Posts: 67
mac osx 10.7.2

macbook pro
  #8  
Old 2012-10-30, 23:34
Mate Mate is offline
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Join Date: Nov 2011
Posts: 8,326
Quote:
Originally Posted by danm View Post
mac osx 10.7.2

macbook pro
I'm on PC, Win 7 64 Bit, anyway maybe worth to try, see your PM folder!
  #9  
Old 2012-10-31, 00:04
danm danm is offline
 
Join Date: Aug 2002
Posts: 67
so yeah, is the server having a problem maybe?
  #10  
Old 2013-06-12, 20:35
Nicky333 Nicky333 is offline
 
Join Date: Feb 2013
Posts: 4
Same problem. In the Authorizer window, it just says 'Determining download size' and then it says 'Download Failed' after some time. Is this a server problem?
 

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