Originally Posted by fitzface
thanks, I'll try that after work today. it was weird, I was plugging Balance into different USB ports, and a couple times I got a window saying Balance was being installed and it might take a few minutes. a second later, the window disappeared and Balance was not installed.
You must install the drivers BEFORE connecting Balance otherwise Windows will install the generic USB audio driver which doesn't support ASIO and therefore recording in Reason. The sticker over the USB port contained this info!