Propellerhead Software
  #1  
Old 2013-03-05, 09:00
rwp908 rwp908 is offline
 
Join Date: Feb 2013
Posts: 4
Exclamation Unplug Balance in Windows 8

Will get the blue screen of death re-start occurs. Why?

Balance.sys shows up in crash log that is sent to Microsoft.
  #2  
Old 2013-03-05, 16:39
EnochLight's Avatar
EnochLight EnochLight is offline
 
Join Date: May 2001
Posts: 5,920
Quote:
Originally Posted by rwp908 View Post
Will get the blue screen of death re-start occurs. Why?

Balance.sys shows up in crash log that is sent to Microsoft.
What drivers are you using? USB 2.0 or 3.0 port? USB hub or not? You might want to get into touch with support:

https://www.propellerheads.se/support/
__________________
  • "To argue with a person who has renounced the use of Reason is like administering medicine to the dead." - Thomas Paine
Windows 8 Pro 64-bit | Reason 7 | Asus Sabertooth Z77 | Intel i7 3770k Quad-Core @ 4.2 Ghz | 16 GB RAM | OCZ Vertex 4 SSD 256 GB | Balance | Nektar Panorama P-4
  #3  
Old 2013-03-05, 18:26
jengstrom jengstrom is offline
Propellerhead
 
Join Date: Jan 2005
Posts: 931
rwp908: Please send us a report by e-mail at the link in EnochLight's post.

That could be caused by a driver called USBfilter.sys (from ATI/AMD).

If that is the case for you, it might be solved by:

1. Download Autoruns from: http://technet.microsoft.com/en-us/s...rnals/bb963902
2. Start Autoruns, give admin permissions if it asks
3. Go to drivers tab, search for USBfilter.sys and untick it in the list
4. Reboot
  #4  
Old 2013-03-07, 04:44
rwp908 rwp908 is offline
 
Join Date: Feb 2013
Posts: 4
Balance Crashes in Win 8 when using USB 3.0

Quote:
Originally Posted by EnochLight View Post
What drivers are you using? USB 2.0 or 3.0 port? USB hub or not? You might want to get into touch with support:

https://www.propellerheads.se/support/
Great that fixed my issue. I now run on USB 2.0 and does not crash.

Thanks,
Rob
  #5  
Old 2013-03-07, 04:46
rwp908 rwp908 is offline
 
Join Date: Feb 2013
Posts: 4
Quote:
Originally Posted by jengstrom View Post
rwp908: Please send us a report by e-mail at the link in EnochLight's post.

That could be caused by a driver called USBfilter.sys (from ATI/AMD).

If that is the case for you, it might be solved by:

1. Download Autoruns from: http://technet.microsoft.com/en-us/s...rnals/bb963902
2. Start Autoruns, give admin permissions if it asks
3. Go to drivers tab, search for USBfilter.sys and untick it in the list
4. Reboot
This Rob.
In win 8 I do not see USBFilter.sys. I moved Balance to USB 2.0 from USB 3.0 and does not Crash. Happy Now!

Thanks,
Rob
  #6  
Old 2013-03-07, 04:49
rwp908 rwp908 is offline
 
Join Date: Feb 2013
Posts: 4
Quote:
Originally Posted by rwp908 View Post
This Rob.
In win 8 I do not see USBFilter.sys. I moved Balance to USB 2.0 from USB 3.0 and does not Crash. Happy Now!

Thanks,
Rob
My system is laptop HP Pavilion dv7-6c95dx Intel Core i7 with 16GB memory.
 

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