Propellerhead Software
  #1  
Old 2013-04-21, 13:26
theflowerpeople theflowerpeople is offline
 
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Thumbs up Analogue Solutions and Sweetwater

http://www.sweetwater.com/store/detail/Oberkorn
  #2  
Old 2013-04-22, 07:43
aisling aisling is offline
 
Join Date: Nov 2001
Posts: 219
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Sadly, while sweetwater has great inventory, and i have been a customer for over 8 years, I wish it was not so complicated to change sales engineers. My guy is terrible at responding in a timely manner, does not answer questions I ask, and seems to be trying to over sell me. I missed the zero interest financing on moog due to lack of reply. Nobody cared enough to address my complaint, just blew me off. i want to spend money, but will shop elsewhere, my well wishes that everybody else has a better experience, especially after 8 years....
  #3  
Old 2013-04-22, 15:26
jgenshino jgenshino is offline
 
Join Date: Apr 2003
Posts: 84
Quote:
Originally Posted by triphop55 View Post
Sadly, while sweetwater has great inventory, and i have been a customer for over 8 years, I wish it was not so complicated to change sales engineers. My guy is terrible at responding in a timely manner, does not answer questions I ask, and seems to be trying to over sell me. I missed the zero interest financing on moog due to lack of reply. Nobody cared enough to address my complaint, just blew me off. i want to spend money, but will shop elsewhere, my well wishes that everybody else has a better experience, especially after 8 years....
i love my rep. he calls occasionally with offers since he knows i'm building a studio. he's even recommended products that SW doesn't carry. as long as you don't have a high return rate, i assume they are all pretty good with customers. YMMV.
  #4  
Old 2013-04-22, 16:02
dreampolice's Avatar
dreampolice dreampolice is online now
 
Join Date: Feb 2007
Posts: 3,057
@triphop55 it is wicked easy to switch reps just ask. As a former SE at Sweetwater myself I would be more than happy to get you to the right people. PM your name and I can take care of it. There is no reason to be treated that way lots of great people out there.
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  #5  
Old 2013-04-22, 17:40
aisling aisling is offline
 
Join Date: Nov 2001
Posts: 219
Quote:
Originally Posted by jgenshino View Post
i love my rep. he calls occasionally with offers since he knows i'm building a studio. he's even recommended products that SW doesn't carry. as long as you don't have a high return rate, i assume they are all pretty good with customers. YMMV.
Maybe have returned 5 items over 8 years and have spent over $10,000. My mileage apparently did vary.
  #6  
Old 2013-04-22, 18:49
jgenshino jgenshino is offline
 
Join Date: Apr 2003
Posts: 84
Quote:
Originally Posted by triphop55 View Post
Maybe have returned 5 items over 8 years and have spent over $10,000. My mileage apparently did vary.
'luck of the draw' then. happy hunting!
  #7  
Old 2013-04-22, 20:10
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EntityMusicEnt EntityMusicEnt is offline
 
Join Date: Jan 2007
Posts: 165
Quote:
Originally Posted by triphop55 View Post
Sadly, while sweetwater has great inventory, and i have been a customer for over 8 years, I wish it was not so complicated to change sales engineers. My guy is terrible at responding in a timely manner, does not answer questions I ask, and seems to be trying to over sell me. I missed the zero interest financing on moog due to lack of reply. Nobody cared enough to address my complaint, just blew me off. i want to spend money, but will shop elsewhere, my well wishes that everybody else has a better experience, especially after 8 years....
I live less than a couple hours from Sweetwater (actually born and raised in Fort Wayne where they're located) and I can assure you that over the years I too have spent a lot of time and money with those guys and I recommend them to everyone. They have come to know my methods too meaning that when I'm ready to make a purchase I will call or go in and snatch up the first SE I can see to get what I want rather my actual advisor is there that day or not. It's nothing against my SE or anything, I just want what I want when I want it so I go to whoever is readily available to get it.

I've never considered changing advisors nor have I ever known them to compete against each other for customers or sells. They just like... Correction LOVE to provide great customer service. If you have a question email or call your advisor and if you don't get a call back soon enough call them and ask to speak with anybody about the information you need answers to. It's really that simple.
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  #8  
Old 2013-04-27, 04:37
theflowerpeople theflowerpeople is offline
 
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http://www.sweetwater.com/store/detail/LeipzigS/
 

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