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  #1  
Old 2011-12-28, 08:59
bruunm bruunm is offline
 
Join Date: Oct 2006
Posts: 119
Thumbs down Unsupported Format!! HELP me Props please!!

Hi All,

for some reason(no pun intended) my R6 version started acting up today. The only thing i changed was new drivers for my Logitech keyboard Mouse combo.

I then reinstalled R6 from the disc provided and when i started it then first time the factory and orkester content was installed.

however then i got this error window.

---------------------------------------------------------------------------
UNSUPPORTED FORMAT

the operation could not be completed because the format is not supported

"OK"
---------------------------------------------------------------------------

when i click ok nothing happens...

I am running on an old 20" iMac with a C2D 2.16 and 2gb ram, OSX 10.5.8

this has been working without any problems since upgrading to R6 over two months ago.

Any help is appreciated...

Cheers
/M.

P.S. i did delete the reason folder in applications before i reinstalled the lot and I also downloaded the latest version 6.0.2 with no luck!
  #2  
Old 2011-12-28, 11:55
bruunm bruunm is offline
 
Join Date: Oct 2006
Posts: 119
nobody here having that problem? or am i the wrong part of the forum?
  #3  
Old 2011-12-28, 14:45
3rdFloorSound's Avatar
3rdFloorSound 3rdFloorSound is offline
 
Join Date: Aug 2010
Posts: 10,762
You're likely to get an answer here, but it'll take a little longer than usual since it's the holidays, plus a bulk of us are in the US/UK so the time difference will be apparent.
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  #4  
Old 2011-12-28, 19:53
bruunm bruunm is offline
 
Join Date: Oct 2006
Posts: 119
Thanks 3rd!!

I have emailed props support and heard back from John.

He told me to delete the Propellerhead folder in application support, sadly this did not help.

I thought i post this possible fix here, so that other users can do a search and hopefully get help through the forum.

Cheers
/M.
  #5  
Old 2011-12-28, 23:27
bruunm bruunm is offline
 
Join Date: Oct 2006
Posts: 119
Fixed it!

I had to right click on the reason icon and then select "Get Info". In there i then selected "open in 32bit mode"

now it is working again.

Cheers
  #6  
Old 2011-12-28, 23:29
3rdFloorSound's Avatar
3rdFloorSound 3rdFloorSound is offline
 
Join Date: Aug 2010
Posts: 10,762
Great! Love when it's something little like that
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  #7  
Old 2013-02-14, 04:11
severeal severeal is offline
 
Join Date: Jun 2012
Posts: 2
Hi, not sure if anyone's still having problems with this, but I was having incredible difficulty and couldn't open any of my projects. It was driving me nuts and I spent an inordinate amount of time trying to fix it. In the end, I noticed the version of Reason I was running was 6.02 and by simply updating to the current version, I have had no problems at all since then.

Just thought I'd post this, as I wish I'd seen something like this when I was trawling through the forums looking for a fix!
  #8  
Old 2013-02-14, 09:58
n0ahg n0ahg is offline
 
Join Date: May 2010
Posts: 7,005
Quote:
Originally Posted by severeal View Post
Hi, not sure if anyone's still having problems with this, but I was having incredible difficulty and couldn't open any of my projects. It was driving me nuts and I spent an inordinate amount of time trying to fix it. In the end, I noticed the version of Reason I was running was 6.02 and by simply updating to the current version, I have had no problems at all since then.

Just thought I'd post this, as I wish I'd seen something like this when I was trawling through the forums looking for a fix!
This is not related, your issue is because Reason is backwards compatible and not forwards compatible
 

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