Propellerhead Software
Old 2012-01-23, 15:56
skie skie is offline
Join Date: Mar 2007
Posts: 512
High Latency with Balance?


I have a Sony Vaio running Windows 7, with a Core i7 chip, 2.24ghz, 6gb RAM, basically well above the system requirements for Record/Reason 6. My problem is I just bought Balance and experience clicks, pops, and playback interruptions on latency settings below the sample rate of 256 and above 48khz/s...this seems weird as I could operate at 96 khz/s on my old soundcard at 128 latency setting) on my old PC (core 2 2.12 ghz processsor), but now the performance seems to be sharply reduced. Any thoughts are greatly appreciated.
Old 2012-01-23, 17:27
sphill30 sphill30 is offline
Join Date: Dec 2011
Posts: 61
Hello Skie, I also just got Balance (For Christmas). I Also use a Sony Vaio Laptop Core2 Duo CPu @ 2.10 Ghz. I also experience Pops N Clicks.. its actually doing it right now. I don't have issues with latency though, just the clicks.. The Signal/Clip indicator is lighting up each time it clicks.. even with nothing connected to it. Just the usb power?? Let me know if you find anything else...
Old 2012-01-23, 17:58
skie skie is offline
Join Date: Mar 2007
Posts: 512
Hey, been doing a bit of researching, when I get home I'm gonna try turning off my Wireless LAN adapter (heard this has worked for some) and if nothing else works, will try connecting through a USB ExpressCard slot.....let me know how it goes!
Old 2012-01-23, 18:30
sphill30 sphill30 is offline
Join Date: Dec 2011
Posts: 61
I tried turning off the wireless lan, but still had the same issues. When I restarted my laptop with the balance plugged in it went away. It only happens when I plug the balance in AFTER booting the pc... let me know if you get similar results. I'm thinking it may have something to do with windows recognizing from the beginning that Balance is my main Sound Card.
Old 2012-01-23, 19:54
skie skie is offline
Join Date: Mar 2007
Posts: 512
Sounds good - i'll try that later - here is something else I found which might help us
Old 2012-01-23, 20:10
MattiasHG's Avatar
MattiasHG MattiasHG is offline
Join Date: Apr 2006
Posts: 2,428
Hi there, have you logged a case with our product support about this? There are a few things that could interfere so it'd be good if you did contact us so we can help pinpoint and fix any problem for you
Old 2012-01-23, 20:18
skie skie is offline
Join Date: Mar 2007
Posts: 512
Have not logged a case yet, Will do so for sure if still having trouble when I get home from work Thanks!
Old 2012-01-24, 00:04
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KingEternal KingEternal is offline
Join Date: May 2011
Posts: 1,281
i`am also experiencing pops and clicks, but only if my sleep states and EIST are activated in the bios! Try deactivating these settings in your Bios during startup and reboot.... also check that selective usb power saving is deactivated in your energy options and make sure you run on full power...
finally if that doesn`t work test it out on all the different usb2-ports you have...
Old 2012-01-24, 00:32
csharper csharper is offline
Join Date: Jun 2011
Posts: 10
This problem about, hardwares-drivers which use same IRQ port on same computer.It means, computer try to give answer some hardwares by some priority rules. Your sound card IRQ and some other hardware IRQ use same IRQ Port on your computer ( Generally sound card & wireless adapter use same IRQ Port on windows notebooks, IRQ Conflict)

Solution : You can try disable other hardware drivers on the Device Manager under Control Panel.

For example you can close, webcam, wireless adapter, lan adapter,and other hardwares that use usb ports etc. Try again, you ll see, it will be solved.
You can see which IRQ ports used by which hardware, under system info.

1-Start->Type System Information and check list and click system information

2-Under System Information->Hardware Resources->Conflicts-Sharing (for windows 7)

Good Luck
(Sorry about my english)
Old 2012-01-24, 17:35
ePLURbus ePLURbus is offline
Join Date: Oct 2004
Posts: 112

did any of you get this issue resolved?

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