Buying used Propellerhead software
So, you thouht you'd save a buck or two by buying used Propellerhead software? Read through our tips for buying used Propellerhead software and save yourself both time and grief.
If you buy used Propellerhead software and do not receive what you're supposed to (for example; non-original discs, non-registerable license numbers, NFR versions or similar), you need to sort this out with the person who sold you the software. If they refuse give you your money back, you then need to contact the police (or, if you bought it on Ebay or similar, you may want to contact the people in charge there first) like you would in any other case of fraud.
Main things to keep in mind
Buying used Propellerhead-made software is just like buying anything else second-hand. A bit of caution never hurt anyone and it's a good idea to read up on what to expect. Further down on this page you can see what you should receive when buying our software second-hand and you'll also get a rough idea about how much would be reasonable to pay for it. Make sure you're in agreement with the seller about what you are buying - you want to make sure you get a program that he is entitled to sell and that you will be able to register the license number to your user account.
Note: If you are unlucky when buying second-hand Propellerhead software and receive fake or non-registerable software, you need to resolve this with the seller and possibly the company that acts as a forum for the sale (e.g. Ebay). If anything goes wrong, we will naturally try to help you but we can not accept any responsibility if what you bought does not live up to your expectations or does not meet the description given for it.
How much should you pay for, say, a used copy of Reason 2.5? The best answer to that question is probably "as little as possible, but not too little". A quick look at the PropShop should give you an idea about the maximum amount you will want to pay but you should also be cautious of paying too little. If a seller is willing to part with five hundred dollars worth of software for ten or twenty bucks, chances are you won't be receiving a full, legal copy. There will be people selling our products really cheap, claiming they're selling "backup copies" or similar. Scroll down to find out more about this.
What should you expect to receive when buying used Propellerhead Software?
To help you check if you're getting everything you paid for; here's a list of what our different software packages contain when we sell them and pictures of what they look like. Now, if the box or the manual is missing, that may not be a big problem to you (you shouldn't pay as much though), but the program discs are of course crucial and the authorization card is very important too (read more about it further down).
Reason 4 - full version
"Getting started" manual
Reason 3 - full version
"Getting started" manual
Reason 2.5 - full version
"Getting started" manual
ReCycle 2.1 - full version
"Getting started" manual
ReBirth 2.0.1 - full version
Earlier versions differ slightly. Reason 1.0 only came with two discs (no Orkester Sound Library). Early ReBirth versions came without authorization cards, the license number was printed on the CD sleeve. Really old versions of ReCycle came on floppys (although why anyone would want to buy that used today is beyond our understanding).
How do you get the license number registered to your user account?
- You tell the seller your username (but not your password) on the Propellerhead website and you also let him know what email address is registered to your user account. The seller then logs in to his user account and uses the data you've given him to transfer the license numbers to your account. This is the preferred license transfer method.
- If - for some reason - the seller fails to transfer your license numbers to your account, you can request license number transfer yourself. Once you receive the software and the authorization card for it, you can send an email to the webmaster with a license number transfer request. We then need the license number(s) that should be transferred and a scan or copy of the authorization card for each license number (we don't need authorization cards for upgrade numbers that are to be transferred) and of course the user account to transfer them to (you need to sign up for a user account on our website before the transfer can take place).
The Authorization card - why is it important and what happens if the seller lost it?
The Authorization card is the card with the license number on it. Depending on how old they are, they look a bit different - older ones are made of yellow paper, newer ones are plastic, credit card-like cards that also hold the registration code for the license. The Authorization card is probably the most important thing to get when buying used Propellerhead software - if you have the card but no discs, you can always order replacement discs from us, but there is no way to replace a lost authorization card.
|New, credit card-like authorization card||Older authorization card on yellow paper|
Why are they important?
Because, as it says on the paper the newer cards are attached to: "your license number is what you paid for". The license number (and registration code) is what actually identifies you as the legitimate owner of the product you have. CDs and manuals can be replaced - a lost authorization card can not. Without a registration or a registration card, the product is essentially of no value. You can certainly use it, but will not be able to register or upgrade it in any way.
When you buy a copy of one of our products, you should not only receive the program
What happens if the seller lost the authorization card?
This depends on whether the seller registered the license number on the Propellerhead website or not. If he did, you can still buy the program and we will transfer the license registration to your user account upon request from the seller (you can't request a transfer yourself if there is no authorization card). If the seller did not register the license number with us and has lost the authorization card, your program is not registereable and we would strongly advice against buying it as you won't be able to upgrade it (or register it).
Note: Some early versions of ReCycle and ReBirth did not have authorization cards.
Buying "back up copies" of Propellerhead Software
You cannot sell a "backup copy". It's that simple. It's copyright infringement. As a consumer you have every right to make sure that your software is backed up and stored in a good way but you cannot sell copies of it unless you sell your copy of Reason as well. Buying "Reason backup discs" means buying pirated software, it's that simple.
Buying NFR versions and educational copies of Propellerhead software
Since "NFR" means "Not For Resale" it should be pretty obvious you're not allowed to sell these versions but every now and then we are contacted by people who bought NFRs and are wondering why they can't register their software. NFR versions is software we give away for free to journalists, business associates and others - the only catch is you can't sell it (so if you buy one, we won't transfer the registration to you). How do you recognize an NFR copy? There's usually a big, red sticker on the box with "NFR" printed in big letters.
Educational copies work just the same, you can't sell them either. Finding out whether a copy of our software is an educational copy isn't quite as easy as in the NFR case, just check with the seller that you are getting a copy that he is entitled to sell and you will be able to register.