← Back to Support contact

Balance support contact form

New address? Change your email address and other settings here.Please double and triple check your e-mail address. Without a proper address we can’t help you.


Help us help you!

  • In what way isn’t Balance working?
  • Does Balance power up? Do the input buttons work, and does the signal/clip light react to incoming signals?
  • Can you play back audio? Can you record audio?
  • If you have a problem with input levels, what input and audio source are you using?
  • Have you tried Balance on another USB port, or on another computer?
  • Windows 7 or earlier: is Balance connected to a USB2 port?

If you need to include a screen dump or error log, here’s where to do it, but please remember to zip it first.