User accounts

License & Authorization




Rack Extensions & ReFills


  • Where can I download the latest versions and drivers

    Head to your account page for the latest software downloads. If you’re looking for drivers for Balance, you can find them on this page.

  • I already have an Ignition Key, what happens when I buy Balance? Can my license be authorized on both the Ignition Key and Balance?

    Yes, it can! You can authorize a license on both your Ignition Key and Balance. However, please note that you still can’t authorize a license on two Ignition Keys or two Balance units.

  • I’m getting audio dropouts and/or stutter when using Balance with my PC

    First of all, make sure you are not connecting Balance through a USB hub, it has to be connected directly to your PC. Also try moving the Balance unit to another USB port. Sometimes some of the ports are connected through a hub internally. If you connected it through a USB port on the front, try the ports on the back and vice versa. (This also goes for left/right on a laptop.) Read more…

  • Balance on Mac OS X 10.5.8

    Balance requires Mac OS X 10.6.3 or higher to run efficiently. Read more…

  • USB connection problems on Windows

    Some users have reported that Balance doesn’t work in their USB 3.0 ports. Try switch to one of the USB 2.0 -ports instead, you usually have both. If you at first don’t insert the USB cable firmly enough, and then adjust it, Windows and Mac OS might believe it’s a USB 1.0-device you have connected. The LED.s on Balance will then blink, and Windows will let you know it’s a “low speed device”. If that happens, unplug the cable just to plug it back in (firmly, this time).

  • Can I use Balance with iTunes/MediaPlayer etc?

    Yes you can! Please note though that if you’re using Windows Vista, all audio from Windows that is passed on to Balance may play back at the wrong speed if you’ve set different sample rates in the ASIO-client (Reason, or any other audio application) and the Windows audio settings. The workaround is to set Windows to use the same sample rate Reason does.This problem doesn’t occur if no ASIO client is open. Read more…

  • Notes on installing Balance on Windows

    If you’re running Windows XP, it’s important that you install the driver before connecting Balance to the USB port on your computer. If you connect Balance first, your computer might hang. Should this happen, disconnect Balance, restart your computer, install the drivers and the connect Balance once again. Read more…

  • Where can I find the drivers for Balance?

    Windows users can download the latest version of the Balance drivers here. If you’re on Mac OS, you need no drivers. Balance is Core Audio compliant.